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Guest Service Supervisor

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Four Seasons

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Location:
United States of America , Carlsbad

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

26.55 USD / Hour
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Job Description:

At Four Seasons Residence Club Aviara, the Guest Service Supervisor is responsible for overseeing the Guest Service team ensuring efficient and courteous arrival/departure experiences for our owners and guests in addition to enhancing the overall guest experience.

Job Responsibility:

  • Oversee the Guest Services team, including scheduling, training, coaching, and assisting
  • Communicate and work closely with all Residence Club departments on a daily basis
  • Ensure Guest Services’ staff safety and security practices are maintained within the Front Drive and Guest Service storage room to eliminate vehicle damages and/or theft
  • Ensure Four Seasons benchmark standards are being met on a daily basis throughout the entire Guest Services Team
  • Oversee the use and maintenance of guest service vehicles, ensuring cleanliness and timely reporting of any damages or safety concerns
  • Assist the Front Office Team with arrivals, departures, and concierge requests, utilizing Opera and Golden applications
  • Adhere to payroll, uniform, and key sign-out procedures
  • Deliver and pick-up guest request items in a timely manner as necessary
  • Communicate with Residence Club staff via HotSOS and radio and maintain professional and good working relationship with staff
  • Offer assistance to guests when requested
  • Support basic housekeeping needs, outside of housekeeping hours
  • Safely and properly operate a golf cart for transportation of guests and supplies
  • Assist guests with luggage and/or introducing them to their villa upon check-in
  • Handle and report any accident immediately, not matter how minor
  • Conduct self in a professional manner at all times to reflect the high standards of Four Seasons
  • Respond properly in any Residence Club emergency or safety situation
  • Perform other tasks or projects as assigned by Residence Club management and staff
  • Maintain the cleanliness of guest areas including, exterior walkways and planters of Villas

Requirements:

  • Reading, writing and oral proficiency in the English language
  • 1-year previous experience as a Bell Attendant, Valet Attendant and/or Door Attendant
What we offer:
  • Health Insurance - Medical, Dental & Vision
  • 401(k) Retirement Savings Plan
  • Excellent training and development opportunities
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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