CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Service Supervisor

United States of America, Carlsbad 26.55 USD / Hour · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

At Four Seasons Residence Club Aviara, the Guest Service Supervisor is responsible for overseeing the Guest Service team ensuring efficient and courteous arrival/departure experiences for our owners and guests in addition to enhancing the overall guest experience.

Job Responsibility

  • Oversee the Guest Services team, including scheduling, training, coaching, and assisting
  • Communicate and work closely with all Residence Club departments on a daily basis
  • Ensure Guest Services’ staff safety and security practices are maintained within the Front Drive and Guest Service storage room to eliminate vehicle damages and/or theft
  • Ensure Four Seasons benchmark standards are being met on a daily basis throughout the entire Guest Services Team
  • Oversee the use and maintenance of guest service vehicles, ensuring cleanliness and timely reporting of any damages or safety concerns
  • Assist the Front Office Team with arrivals, departures, and concierge requests, utilizing Opera and Golden applications
  • Adhere to payroll, uniform, and key sign-out procedures
  • Deliver and pick-up guest request items in a timely manner as necessary
  • Communicate with Residence Club staff via HotSOS and radio and maintain professional and good working relationship with staff
  • Offer assistance to guests when requested
  • Support basic housekeeping needs, outside of housekeeping hours
  • Safely and properly operate a golf cart for transportation of guests and supplies
  • Assist guests with luggage and/or introducing them to their villa upon check-in
  • Handle and report any accident immediately, not matter how minor
  • Conduct self in a professional manner at all times to reflect the high standards of Four Seasons
  • Respond properly in any Residence Club emergency or safety situation
  • Perform other tasks or projects as assigned by Residence Club management and staff
  • Maintain the cleanliness of guest areas including, exterior walkways and planters of Villas

Requirements

  • Reading, writing and oral proficiency in the English language
  • 1-year previous experience as a Bell Attendant, Valet Attendant and/or Door Attendant

What we offer

  • Health Insurance - Medical, Dental & Vision
  • 401(k) Retirement Savings Plan
  • Excellent training and development opportunities
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Service Supervisor

8 matching positions

Guest Service Supervisor

Legends Global, the leader in privately managed public assembly facilities has a...
Location
Location
United States , El Paso
Salary
Salary:
Not provided
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be 18 years of age or older
  • Ability to understand and follow verbal directives and written directions
  • Bilingual (English and Spanish) preferred
  • When required, must work outdoors in various weather conditions
  • Effective Communication and interpersonal skills
  • Must be able to obtain or have a current Food Handler’s certificate
  • Must be able to work a flexible schedule, including nights, weekends, and holidays
  • Ability to demonstrate basic cash handling procedures
  • Computer knowledge and typing skills
  • Working towards a High School Diploma or GED preferred
Job Responsibility
Job Responsibility
  • Welcome guests to El Paso Waterparks in a warm friendly manner
  • Oversees daily operation of the guest services department
  • Assists in coordination of department schedules
  • Ability to problem solve and react quickly to guests needs
  • Complete daily tasks and checklists regarding cash handling, opening, and closing procedures
  • Ability to oversee a Guest service department of approximately 20+ Guest Service staff members with responsibility of a daily 8+ Guest service staff members
  • Ensures Guest Services employees rotation and breaks are done efficiently
  • Explain various ticket and season pass purchase options and stay up to date with ticket prices, park operation and policies
  • Ability to implement strategic sales initiatives as trained by Management
  • Ability to implement strategic sales initiatives training with Guest Service staff members
  • Parttime
Read More
Arrow Right

Guest Service Supervisor

Guest Service Supervisor position at Courtyard by Marriott Phuket Chalong Bay Re...
Location
Location
Thailand , Phuket
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Global team environment
  • Professional development opportunities
  • Fulltime
Read More
Arrow Right

Supervisor-Guest Service Hotel Alfonso XIII

Process all guest check-ins, verifying guest identity, form of payment, assignin...
Location
Location
Spain , Seville
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Fulltime
Read More
Arrow Right

Guest Service Supervisor - The St. Regis Jakarta

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...
Location
Location
Indonesia , Jakarta
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Give guests a smooth check-in and check-out
  • Build a memorable and unique experience
  • Take initiative to deliver a wide range of services guiding guests through their entire stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share highlights of the local area
  • Create a safe workplace
  • Follow company policies and procedures
  • Maintain confidentiality
  • Fulltime
Read More
Arrow Right

Guest Service Supervisor - Concessions

Leads and elevates the event-day guest experience by managing staff check-in, re...
Location
Location
United States , Tampa
Salary
Salary:
Not provided
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years supervisory experience in food & beverage or concessions operations
  • Strong communication and problem-solving skills
  • Ability to train and support a team in a fast-paced environment
  • Proficient in POS systems and technology
  • Customer service background highly preferred
  • Skilled in managing guest conflicts and ensuring positive guest experiences
  • Committed to improving customer service and team performance through coaching and feedback
  • Regularly required to stand, walk, lift, carry, reach, squat, push and pull
  • Must be able to stand and walk for up to 12 hours during a single shift while navigating ramps, stairs, elevators and guests
  • Ability to learn new tasks, remember processes, maintain focus and complete tasks independently
Job Responsibility
Job Responsibility
  • Event-Day Staff Check-In Assistance
  • Supervision of Point-of-Sale (POS) Operations
  • Guest Service Best Practices Implementation
  • Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance
  • Ensure all meal vouchers, clipboards, placement details, lanterns, menus, and any bar necessities are prepared for check-in
  • Upholds Uniform Guidelines, Alcohol Compliance, and Food Safety Laws before they clock in for their shift
  • Train and support cashiers (NPO Groups) on Clover Sport POS operations
  • Conduct pre-shift meetings with cashiers to review POS functionality
  • Resolve guest conflicts by utilizing authorized guest recovery methods
  • Ensure POS equipment is fully functional, and cashier areas are clean, organized, and stocked
  • Parttime
Read More
Arrow Right

Supervisor-Guest Service

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...
Location
Location
China , Guangzhou
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Fulltime
Read More
Arrow Right

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Answer telephones using appropriate etiquette
  • transfer calls to appropriate department or person
  • address guest needs in a professional, positive and timely manner
  • carry out other hotel duties that may be required
  • exhibit courteous hospitality at all times and fully own each guest issue
  • be proactive in every area including offering additional services
  • coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
  • follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
Job Responsibility
Job Responsibility
  • Answer telephone using appropriate etiquette
  • transfer calls to appropriate department or person
  • address guest needs in a professional, positive and timely manner
  • carry out other hotel duties that may be required to ensure overall hotel operation is properly maintained
  • exhibit courteous hospitality at all times and fully own each guest issue
  • be proactive in every area, including offering additional services
  • coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
  • follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
What we offer
What we offer
  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
  • Annual Performance Review pay adjustments
  • Complimentary gym and spa access
  • Free meals while at work
  • Dry-cleaning service availability for uniforms
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
  • 20% discount at any of the St. Pancras outlets
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
  • Travel ticket season loan
  • Life Assurance Scheme
  • Fulltime
Read More
Arrow Right

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must exhibit courteous hospitality at all times and fully own each guest issue
  • Must be proactive in every area, including offering additional services
  • Must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
  • Must follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • and protect company assets
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
  • Perform other reasonable job duties as requested by Supervisors
  • Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction
Job Responsibility
Job Responsibility
  • Answering telephone using appropriate etiquette
  • Transferring calls to appropriate department or person
  • Address guest needs in a professional, positive and timely manner
  • Carry out other hotel duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience
What we offer
What we offer
  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
  • Annual Performance Review pay adjustments
  • Complimentary gym and spa access
  • Free meals while at work
  • Dry-cleaning service availability for uniforms
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
  • 20% discount at any of the St. Pancras outlets
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
  • Travel ticket season loan
  • Life Assurance Scheme
  • Fulltime
Read More
Arrow Right