Guest Service Supervisor

• Welcome guests to El Paso Waterparks in a warm friendly manner
• Oversees daily operation of the guest services department
• Assists in coordination of department schedules
• Ability to problem solve and react quickly to guests needs
• Complete daily tasks and checklists regarding cash handling, opening, and closing procedures
• Ability to oversee a Guest service department of approximately 20+ Guest Service staff members with responsibility of a daily 8+ Guest service staff members
• Ensures Guest Services employees rotation and breaks are done efficiently
• Explain various ticket and season pass purchase options and stay up to date with ticket prices, park operation and policies
• Ability to implement strategic sales initiatives as trained by Management
• Ability to implement strategic sales initiatives training with Guest Service staff members
• Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events
• Oversee the daily operation for birthday parties, Cabana Rentals, or any Special Groups or events
• Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales and Food & Beverage
• Responsible for the care and upkeep of issued equipment
• Participate in service training programs for safety, and customer service
• Serve in a public information/relations capacity
• Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to management
• Complete all required company training and compliance courses as assigned
• Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment
• Maintains high standards, positive attitude, and professional appearance
• Attend staff meetings and daily stand-ups. Develop and maintain a harmonious working relationship with all other departments
• Stay current with all training, policies and procedures
• Ability to conduct audits within the department
• Enforce El Paso Water Parks & Legends Global safety standards
• Work extended and/or irregular hours including nights, weekends and holidays as needed
• Assist management with auditing end of day reconciliation of safe
• Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements
• Performs other related duties as assigned

• Must be 18 years of age or older
• Ability to understand and follow verbal directives and written directions
• Bilingual (English and Spanish) preferred
• When required, must work outdoors in various weather conditions
• Effective Communication and interpersonal skills
• Must be able to obtain or have a current Food Handler’s certificate
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Ability to demonstrate basic cash handling procedures
• Computer knowledge and typing skills
• Working towards a High School Diploma or GED preferred
• 1-2 years of hands-on experience
• Operate a computer using Windows, Microsoft Office, and other standard office equipment preferred
• Experience in operating a POS (Point of Sale) System preferred
• Physical requirements include the ability to communicate verbally, walk, climb, kneel, and move around facility, heavy lifting, and carrying, stooping crawling and equipment operation
• Ability to work in prolonged stationery position and move about the facilities for prolonged periods of time
• Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs
• Comfortable working outdoors in various weather conditions

Bilingual (English and Spanish)