Guest Service Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Canada, Montreal

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Guest Service Supervisor position at W Montreal, responsible for processing guest check-ins, managing accounts, ensuring proper billing procedures, and supervising guest service operations while maintaining company standards and policies.

Job Responsibility:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift
Obtain manual authorizations and follow all Accounting procedures
Notify Loss Prevention/Security of any guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Accommodations for applicants needing assistance
Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Additional Information:

Job Posted:
September 26, 2025

Employment Type:

Parttime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

Guest Service Supervisor