CrawlJobs Logo

Guest Service Supervisor - Concessions

legendsglobal.com Logo

Legends Global

Location Icon

Location:
United States , Tampa

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance. This role ensures team members are fully prepared and consistently deliver outstanding service throughout the venue.

Job Responsibility:

  • Event-Day Staff Check-In Assistance
  • Supervision of Point-of-Sale (POS) Operations
  • Guest Service Best Practices Implementation
  • Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance
  • Ensure all meal vouchers, clipboards, placement details, lanterns, menus, and any bar necessities are prepared for check-in
  • Upholds Uniform Guidelines, Alcohol Compliance, and Food Safety Laws before they clock in for their shift
  • Train and support cashiers (NPO Groups) on Clover Sport POS operations
  • Conduct pre-shift meetings with cashiers to review POS functionality
  • Resolve guest conflicts by utilizing authorized guest recovery methods
  • Ensure POS equipment is fully functional, and cashier areas are clean, organized, and stocked
  • Monitor line speeds, cashier performance, and overall guest interaction
  • Ensure customer survey cards are available and inform cashiers of the survey program
  • Perform periodic check-ins with staff to address questions
  • Manage guest service issues related to in-seat orders
  • Complete guests service audits and provide immediate feedback to leadership
  • Review guest survey results regularly and communicate any action plans for improvements
  • Track progress on guest service metrics, offering training, coaching, or feedback as needed
  • Knowledgeable on stadium operation, venue layout and all guest services

Requirements:

  • 2+ years supervisory experience in food & beverage or concessions operations
  • Strong communication and problem-solving skills
  • Ability to train and support a team in a fast-paced environment
  • Proficient in POS systems and technology
  • Customer service background highly preferred
  • Skilled in managing guest conflicts and ensuring positive guest experiences
  • Committed to improving customer service and team performance through coaching and feedback
  • Regularly required to stand, walk, lift, carry, reach, squat, push and pull
  • Must be able to stand and walk for up to 12 hours during a single shift while navigating ramps, stairs, elevators and guests
  • Ability to learn new tasks, remember processes, maintain focus and complete tasks independently
  • Make timely decisions in the context of workflow and operation
  • Ability to communicate and lead teams to complete tasks in situations where timing is essential
  • Comfort speaking in front of a group and providing clear direction

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
Icon
Legends Global - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Guest Service Supervisor - Concessions

Concessions Supervisor

The Concessions Supervisor is responsible for the oversight or delegation of res...
Location
Location
Canada , Winnipeg
Salary
Salary:
Not provided
aramark.co.uk Logo
Aramark UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous supervisory experience in a related role preferred
  • Previous food service experience required
  • Must be able to acquire food safety certification
  • Must be able to work independently with limited supervision
  • Demonstrates excellent customer service skills
Job Responsibility
Job Responsibility
  • Schedules and assigns daily work assignments to a food service team and supervises the completion of tasks
  • Trains and guides staff on job duties, proper food safety and sanitation procedures, customer service, etc.
  • Prepares and builds food items according to standardized recipes and directions
  • Properly stores food by adhering to food safety policies and procedures
  • Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.
  • Breaks down, cleans, and sanitizes work stations
  • Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs
  • Replenishes food items and ensure product is stocked to appropriate levels
  • Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc.
  • Adheres to Aramark safety policies and procedures including accurate food safety and sanitation
Read More
Arrow Right
New

Concessions Supervisor

Job Description Developed and built by Notes Live, the Ford Amphitheater is an 8...
Location
Location
United States , Colorado Springs
Salary
Salary:
22.75 USD / Hour
aramark.co.uk Logo
Aramark UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be at least 21 years of age or older
  • Able to lead a team and diffuse conflict
  • Able to read and write, and complete basic math functions
  • ServSafe or equivalent Food Safety Certification (Required)
  • TEAM/ServSafe Alcohol certification (Required)
  • This position has physical demands and requires frequent lifting, bending, pushing/pulling, and carrying of up to 50 lbs.
  • Applicant must be able to stand for several hours and work in an outdoor climate with varying temperatures
  • Shifts can last between 10-12 hours on event day.
Job Responsibility
Job Responsibility
  • Developed and built by Notes Live, the Ford Amphitheater is an 8,000-capacity, state-of-the-art venue right in the heart of the Polaris Pointe development in Colorado Springs, Colorado. Aramark supports our clients by providing a high level of attention to detail and outstanding customer service in all that we do. Our Concession Supervisors are the heart of our operations and work each day to create an exceptional event day experience for our guests.
What we offer
What we offer
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
  • Fulltime
Read More
Arrow Right

Smashburger concessions supervisor

Coors Field is home to the MLB Colorado Rockies in Denver, Colorado. Aramark sup...
Location
Location
United States , Denver
Salary
Salary:
22.00 - 22.75 USD / Hour
aramark.co.uk Logo
Aramark UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 21 years of age or older (Required)
  • Must be an approved applicant through Smash Burger
  • Previous supervisory experience in a related role or field (Required)
  • TEAM/ServSafe Alcohol certification (Required)
  • ServSafe or equivalent Food Safety Certification (Required)
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Requires occasional lifting, carrying, pushing, and pulling up to 25 lbs.
  • Exhibit and practice the highest level of guest satisfaction skills
  • Willingness to accept operational changes, new procedures, and constructive comments
Job Responsibility
Job Responsibility
  • Accountability for our stands
  • Sets the tone for our Concessions Team
  • Ensure guests and clients are happy
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Work/life resources
  • Retirement savings plans like 401(k)
  • Paid days off such as parental leave and disability coverage
  • Parttime
Read More
Arrow Right

Smashburger Concessions Supervisor

Coors Field is home to the MLB Colorado Rockies in Denver, Colorado. Aramark sup...
Location
Location
United States , Denver
Salary
Salary:
22.00 - 22.75 USD / Hour
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 21 years of age or older
  • Must be an approved applicant through Smash Burger
  • Previous supervisory experience in a related role or field
  • TEAM/ServSafe Alcohol certification
  • ServSafe or equivalent Food Safety Certification
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Requires occasional lifting, carrying, pushing, and pulling up to 25 lbs.
  • Exhibit and practice the highest level of guest satisfaction skills
  • Willingness to accept operational changes, new procedures, and constructive comments
Job Responsibility
Job Responsibility
  • Accountability for our stands
  • Sets the tone for our Concessions Team
  • Tackle hurdles with professionalism and compassion while ensuring guests and clients are happy
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Work/life resources
  • Retirement savings plans like 401(k)
  • Paid days off such as parental leave and disability coverage
  • Parttime
Read More
Arrow Right

Concessions Supervisor

The Concessions Supervisor is responsible for assisting the Concessions Manager ...
Location
Location
United States , Ontario
Salary
Salary:
29.25 USD / Hour
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a minimum 21 years of age
  • Bachelor's Degree (BA) in Food & Beverage Management or related field desired
  • Previous customer service and cash handling experience is a plus
  • Minimum 1-2 years' experience in supervisory level position in Food and Beverage or equivalent training experience
  • Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues working knowledge of food production techniques, purchasing, and sanitation procedures
  • Excellent written and verbal communication skills
  • Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions
  • Must be able to work evenings, weekends, and holidays
  • Food Handlers Card
  • TIPS Certified
Job Responsibility
Job Responsibility
  • Ensures all Concessions outlets and designated Bar areas are properly set before guests arrive
  • Oversees Concessions and Bar Staff during events
  • Trains Concessions and Bar on department standards and procedures
  • Must be able to read and understand par sheets, stand sheets and requisition orders
  • Maintains existing equipment needed for outlet areas and Bars
  • Orders all replacement items and equipment under the direction of the Concessions Manager
  • Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.
  • Coordinates with Kitchen on the timing and production of functions
  • Must possess effective communications skills to liaise between Kitchen and Warehouse Teams
  • Must possess effective pre-planning and execution skills
What we offer
What we offer
  • The company will cover the cost of the training and compensate employees for the time spent completing the course.
  • Parttime
Read More
Arrow Right

Guest Services Representative

The Dignity Health Arena, Theater and Convention Center Guest Services Represent...
Location
Location
United States , Bakersfield
Salary
Salary:
Not provided
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer service experience
  • Must be able to stand for extended periods of time
  • Excellent communication skills
  • Able to work outdoors if needed
  • Must be proactive in providing assistance
  • Must be able to work in a team environment and interact with multiple departments
  • Must be able to work flexible hours including nights, weekends and holidays
Job Responsibility
Job Responsibility
  • Greeting guests
  • Ticket scanning
  • Elevator and escalator operations
  • Directing guests to their seats and arena amenities such as restrooms, concessions, first aid and other event related areas
  • Check guest's tickets to ensure guest are in correct seating location
  • Directs guests to their seating location
  • Address guests that are not sitting in the area their ticket is good for
  • Responsible for keeping aisles, stairs and concourse clear of safety hazards
  • Provide the correct answer to guest questions or find out the answer
  • Resolves guest complaints and escalates to a supervisor as needed
  • Parttime
Read More
Arrow Right

Concessions Snack Bar Attendant-cook

This position is responsible for taking food orders, cashiering, preparing, and ...
Location
Location
United States , Newkirk
Salary
Salary:
14.00 USD / Hour
sevenclans.com Logo
7 Clans Casinos
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior customer service in a demanding environment preferred
  • Must have excellent customer service/communication skills
  • Must maintain a neat and professional appearance
  • High school diploma or GED
  • At least six (6) months’ server experience in a full-service bar and/or restaurant preferred
  • Basic knowledge of our POS systems
  • Must be able to control the flow of the cash points and the balance of the guests flow to the staff
  • Must be accurate in taking payments from the guests and maintain all documents required by casino and our accounting firm
  • Must always utilize a counter fit pen when receiving currency of $ 20.00 and above
  • Must maintain a perfect balance no cash shorts or long for each shift
Job Responsibility
Job Responsibility
  • Taking food orders, cashiering, preparing, and cooking orders, serving food and beverages, prep work and stocking for the next shift/day, and the overall cleanliness of the work area
  • Greet guest and team members eagerly upon arrival to the casino/hotel, always maintain an initiative-taking guest service approach
  • Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino
  • Maintaining attendance to ensure Casino and Guest has necessary coverage to provide efficient guest service standards
  • Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations
  • Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
  • Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter
  • Ensure the operational effectiveness
  • Serve as a role model to staff and management by performing duties professionally, interacting with customers, managers, staff, and community with integrity while maintaining a working environment that encourages cooperation and respect for all
  • Help in maintaining a workplace that is comfortable, clean, and fun
What we offer
What we offer
  • shift differential
  • tips
  • Fulltime
Read More
Arrow Right

Concessions Supervisor

The Concessions Supervisor oversees daily food and beverage operations at RailRi...
Location
Location
United States , Scranton/Wilkes-Barre
Salary
Salary:
Not provided
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be at least 18 years of age
  • Previous experience in food service, concessions, hospitality, or retail operations preferred
  • Prior lead, supervisory, or key-holder experience strongly preferred
  • Experience working in a fast-paced, high-volume environment (stadium, arena, restaurant) preferred
  • Experience with point-of-sale (POS) systems, cash handling, and inventory management
  • Demonstrated ability to train, motivate, and supervise staff effectively
  • Strong customer service background with the ability to lead and train a team
  • Familiarity with food safety, sanitation, and health department regulations preferred
  • Strong leadership and team supervision skills in a fast-paced, high-volume environment
  • Excellent customer service and guest-relations abilities with a fan-first mindset
Job Responsibility
Job Responsibility
  • Supervise and support concessions staff during games and special events to ensure smooth, efficient operations
  • Train, coach, and motivate team members on customer service, food preparation, and safety procedures
  • Ensure all concession stands comply with food safety, sanitation, and health department regulations
  • Monitor product quality, portion control, and presentation standards
  • Manage inventory and tracking food, beverage, and supply levels
  • Oversee cash handling procedures, POS operations, and end-of-shift reconciliation
  • Address and resolves guest questions or concerns promptly to enhance the fan experience
  • Coordinate setup and breakdown of concession areas before and after events
  • Enforce company policies, stadium rules, and safety protocols
  • Communicate effectively with management regarding staff needs, sales performance, and operational issues
  • Parttime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy