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Legends Global Logo Legends Global · Hospitality and Tourism

Guest Service Supervisor - Concessions

United States, Tampa · Job Posted February 20, 2026
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Job Description

Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance. This role ensures team members are fully prepared and consistently deliver outstanding service throughout the venue.

Job Responsibility

  • Event-Day Staff Check-In Assistance
  • Supervision of Point-of-Sale (POS) Operations
  • Guest Service Best Practices Implementation
  • Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance
  • Ensure all meal vouchers, clipboards, placement details, lanterns, menus, and any bar necessities are prepared for check-in
  • Upholds Uniform Guidelines, Alcohol Compliance, and Food Safety Laws before they clock in for their shift
  • Train and support cashiers (NPO Groups) on Clover Sport POS operations
  • Conduct pre-shift meetings with cashiers to review POS functionality
  • Resolve guest conflicts by utilizing authorized guest recovery methods
  • Ensure POS equipment is fully functional, and cashier areas are clean, organized, and stocked
  • Monitor line speeds, cashier performance, and overall guest interaction
  • Ensure customer survey cards are available and inform cashiers of the survey program
  • Perform periodic check-ins with staff to address questions
  • Manage guest service issues related to in-seat orders
  • Complete guests service audits and provide immediate feedback to leadership
  • Review guest survey results regularly and communicate any action plans for improvements
  • Track progress on guest service metrics, offering training, coaching, or feedback as needed
  • Knowledgeable on stadium operation, venue layout and all guest services

Requirements

  • 2+ years supervisory experience in food & beverage or concessions operations
  • Strong communication and problem-solving skills
  • Ability to train and support a team in a fast-paced environment
  • Proficient in POS systems and technology
  • Customer service background highly preferred
  • Skilled in managing guest conflicts and ensuring positive guest experiences
  • Committed to improving customer service and team performance through coaching and feedback
  • Regularly required to stand, walk, lift, carry, reach, squat, push and pull
  • Must be able to stand and walk for up to 12 hours during a single shift while navigating ramps, stairs, elevators and guests
  • Ability to learn new tasks, remember processes, maintain focus and complete tasks independently
  • Make timely decisions in the context of workflow and operation
  • Ability to communicate and lead teams to complete tasks in situations where timing is essential
  • Comfort speaking in front of a group and providing clear direction
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