Guest Service Representative Job at Tricoci University of Beauty Culture (Highland)

Job Description

Join Our Team as a Guest Service Representative - Days at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is a leader in beauty education, dedicated to fostering an environment that promotes learning and growth. Our mission is to empower students with the skills and knowledge they need to excel in the beauty industry, while providing outstanding service to our guests. Position Overview: As a Day Guest Service Representative, you will be the welcoming face of Tricoci University, ensuring that students and guests receive exceptional service during their daytime visits. Your role will be pivotal in creating a positive atmosphere and maintaining high standards of customer service.

Job Responsibility

Greet guests and students in a friendly and professional manner as they enter the facility
Handle incoming phone calls and emails, providing detailed information about our programs and services
Schedule appointments for beauty services and academic consultations, ensuring efficient use of time and resources
Maintain accurate records of guest interactions and appointments
Address guest inquiries and concerns with prompt and effective solutions
Collaborate with colleagues to maintain a smooth and efficient operation during the day
Assist with administrative tasks as necessary to support university operations

Requirements

High school diploma or equivalent
additional coursework in hospitality or customer service is preferred
Prior experience in customer service or guest relations is a plus
Exceptional communication skills and the ability to engage with a diverse audience
Strong organizational and multitasking abilities to handle various responsibilities effectively
Proficiency in Microsoft Office Suite
familiarity with CRM systems is a plus
Positive attitude and a strong commitment to providing excellent customer service
Availability for daytime hours, typically Monday through Friday

What we offer

Generous Paid Time Off
401K Plan
Access to Continuing Education Units (CEU) Classes
Complimentary Services at our Student Clinic
Product Discounts
Opportunities for Career Advancement
A Rewarding and Dynamic Work Environment
Flexible work hours that promote work-life balance
Access to discounts on beauty products and services for employees

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