Guest Service Representative Job at Tricoci University of Beauty Culture (Rockford)

Guest Service Representative

Tricoci University of Beauty Culture

Location:
United States , Rockford

Category:
Customer Service

Contract Type:
Not provided

Salary:

15.00 - 16.20 USD / Hour

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Job Description:

Join Our Team as a Guest Service Representative at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is a leader in beauty education, focused on providing students with the skills they need to excel in the beauty industry. We are dedicated to creating a welcoming environment for our students and clients, emphasizing exceptional customer service. Position Overview: As a Guest Service Representative, you will serve as the vital link between our guests and our educational services. Your primary responsibility will be to ensure that each visitor receives outstanding service, making their experience with us memorable and enjoyable.

Job Responsibility:

Greet guests and students with a friendly and professional demeanor
manage incoming phone calls and inquiries, providing accurate information about our programs and services
schedule appointments for beauty treatments and consultations
maintain accurate records of client interactions and appointment details
address guest concerns and inquiries promptly, providing solutions and support
work collaboratively with team members to enhance the guest experience
assist with administrative tasks as required to support overall operations

Requirements:

High school diploma or equivalent
additional education in hospitality or customer service is an advantage
previous experience in customer service or guest relations is preferred
excellent communication skills and a friendly, approachable demeanor
strong organizational and multitasking abilities to manage varying responsibilities
proficiency in Microsoft Office Suite
experience with CRM software is a plus
a proactive attitude and a commitment to delivering exceptional customer service
availability for flexible scheduling, including weekdays, evenings, and weekends

What we offer:

Generous Paid Time Off
401K Plan
Access to Continuing Education Units (CEU) Classes
Complimentary Services at our Student Clinic
Product Discounts
Opportunities for Career Advancement
A Rewarding and Dynamic Work Environment
Employee discounts on beauty services and products
Flexible hours to support work-life balance
Opportunities for personal and professional growth within the beauty industry

Additional Information:

Job Posted:
January 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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