Guest Service Representative Job at 360 Resourcing Solutions (London)

Job Description

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, London. At Vertiq Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. Located in the heart London onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business or leisure travellers.

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls
Action early morning calls at the time specified and to the standards laid down
Cleaning of areas as requested, including public areas, bedrooms, and corridors as necessary
Being able to work in a pantry serving healthy drinks, alcoholic, and non-alcoholic beverages
To have a thorough knowledge of and adherence to the law with regards to the following company regulations
Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products, and services
A good working knowledge of Opera PMS,is desired

What we offer

Exclusive employee discounted rate to Vertiq hotels
Continuous paid training and development opportunities
Free healthcare plan

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Guest Service Representative

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