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Robert Half Logo Robert Half · Customer Service

Guest Service Representative

United States, Las Vegas · Job Posted May 29, 2026
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Job Description

We are partnering with a growing organization to permanent a Guest Service Representative to support their Guest Relations team during a high-impact period of change and growth. This is a contract-to-permanent opportunity ideal for someone who enjoys helping people, can navigate high-volume situations with professionalism, and thrives in a collaborative, team-oriented environment.

Job Responsibility

  • Serve as a primary point of contact for guests via phone, email, and chat
  • Handle guest inquiries, concerns, and claims with a high level of professionalism and empathy
  • Support membership management, including renewals, updates, and retention efforts
  • Assist with account updates and troubleshoot customer issues during system transitions
  • Ensure timely and accurate resolution of guest concerns while maintaining strong service quality
  • Collaborate with internal teams to escalate and resolve issues when needed
  • Provide a positive, solution-focused experience for every guest interaction

Requirements

  • Strong customer service experience (call center, hospitality, retail, or similar)
  • Ability to remain calm and detail oriented when working with frustrated customers
  • Excellent listening skills and attention to detail
  • Comfortable multitasking and prioritizing in a fast-paced environment
  • Reliable, punctual, and accountable
  • Positive, team-oriented mindset
  • Basic computer skills with the ability to learn new systems quickly

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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