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Tricoci University of Beauty Culture Logo Tricoci University of Beauty Culture · Customer Service

Guest Service Representative

United States, Normal 15.00 - 16.20 USD / Hour · Job Posted January 18, 2026
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Job Description

Join Our Team as a Guest Service Representative at Tricoci University! As a Guest Service Representative, you will be the friendly face of Tricoci University, responsible for delivering exceptional customer service to students and guests. Your role is critical in ensuring a welcoming and positive atmosphere for all visitors to our campus.

Job Responsibility

  • Greet and assist guests and students in a courteous and professional manner
  • Manage incoming phone calls and emails, providing information about our programs and services
  • Schedule and confirm appointments for beauty services and student consultations
  • Maintain accurate records of guest interactions and appointments
  • Resolve guest inquiries and concerns efficiently and effectively
  • Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery
  • Support administrative tasks as needed to enhance guest experience and operational efficiency

Requirements

  • High school diploma or equivalent
  • Prior experience in customer service or guest relations is highly desirable
  • Strong communication skills and the ability to connect with a diverse audience
  • Excellent organizational skills and the capacity to manage multiple tasks effectively
  • Proficiency in Microsoft Office Suite
  • A positive disposition and dedication to providing outstanding service
  • Availability for flexible scheduling, including weekends and evenings as needed

Nice to have

  • Additional training in hospitality or customer service is a plus
  • Familiarity with CRM systems is beneficial

What we offer

  • Generous Paid Time Off
  • 401K Plan
  • Access to Continuing Education Units (CEU) Classes
  • Complimentary Services at our Student Clinic
  • Product Discounts
  • Opportunities for Career Advancement
  • A Rewarding and Dynamic Work Environment
  • Flexible hours that support work-life balance
  • Discounts on beauty products and services as an employee
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