Guest Service Representative, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Boston

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Service Representative position at Sheraton Boston Hotel. Responsibilities include organizing and processing guest check-ins/check-outs, room reservations, handling payments, providing guest information, maintaining security and confidentiality, and ensuring excellent customer service according to company standards.

Job Responsibility:

Organize, confirm, process guest check-ins/check-outs
Process room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process guest requests and relay messages
Print contingency lists for emergency records
Identify and explain room features to guests
Supply guests with directions and information regarding property amenities
Follow up on outstanding requests or problems
Run and review daily reports/logs
Complete cashier and closing reports
Accept and record wake-up call requests
Count bank at beginning and end of shift
Process all payment types
Notify Loss Prevention/Security of guest reports of theft
Welcome and acknowledge all guests
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Develop and maintain positive working relationships
Support team to reach common goals

Requirements:

Organize, confirm, process guest check-ins/check-outs
Process room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process guest requests and relay messages
Print contingency lists for emergency records
Identify and explain room features to guests
Supply guests with directions and information
Follow up on outstanding requests or problems
Run and review daily reports/logs
Complete cashier and closing reports
Accept and record wake-up call requests
Count bank at beginning and end of shift
Process all payment types
Report accidents, injuries, and unsafe work conditions
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality
Protect company assets
Welcome and acknowledge all guests
Anticipate and address guests' service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Comply with quality assurance standards
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull objects up to 10 pounds

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Additional Information:

Job Posted:
October 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Representative