Guest Service Representative, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Los Angeles

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

26.58 USD / Hour

Save Job

Apply Position

Job Description:

Guest Service Representative position at Sheraton Grand Los Angeles, responsible for organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. The role involves securing payment, verifying and adjusting billing, activating room keys, processing guest requests, and providing information about property amenities and local areas of interest.

Job Responsibility:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day
Run and review daily reports/logs
Complete designated cashier and closing reports
Accept and record wake-up call requests
Count bank at beginning and end of shift
secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
Notify Loss Prevention/Security of any guest reports of theft

Requirements:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists
Identify and explain room features to guests
supply guests with directions and information
Follow up on any outstanding requests or problems
Run and review daily reports/logs
Complete designated cashier and closing reports
Accept and record wake-up call requests
Count bank at beginning and end of shift
secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
Notify Loss Prevention/Security of any guest reports of theft
Report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer:

health care benefits
retirement benefits
earned paid time off and/or sick leave
life insurance
disability coverage
other life and work wellness benefits

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Guest Service Representative