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Guest Service Representative

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , New York

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

34.30 - 40.36 USD / Hour
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Job Description:

Guest Service Representative position at New York Marriott Downtown, responsible for organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations while delivering thoughtful, heartfelt, forward-thinking service that upholds Marriott's promise of 'Wonderful Hospitality. Always.'

Job Responsibility:

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • secure payment
  • verify and adjust billing
  • activate and file room keys
  • process all guest requests and relay messages
  • print contingency lists to have a record of all guests in case of emergency
  • identify and explain room features to guests
  • supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
  • follow up on any outstanding requests or problems from the previous day and are resolved
  • run and review daily reports/logs
  • complete designated cashier and closing reports in the computer system
  • accept and record wake-up call requests and deliver to appropriate department
  • count bank at beginning and end of shift
  • secure bank
  • process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
  • provide change
  • notify Loss Prevention/Security of any guest reports of theft

Requirements:

  • Report accidents, injuries, and unsafe work conditions to manager
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • welcome and acknowledge all guests according to company standards
  • anticipate and address guests' service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • develop and maintain positive working relationships with others
  • support team to reach common goals
  • comply with quality assurance expectations and standards
  • stand, sit, or walk for an extended period of time
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • perform other reasonable job duties as requested by Supervisors
What we offer:
  • Training opportunities
  • development opportunities
  • recognition programs
  • holistic well-being focus
  • true camaraderie with diverse group of co-workers
  • equal opportunity employer
  • valued and celebrated unique backgrounds

Additional Information:

Job Posted:
November 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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