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Guest Service Representative

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

29101.00 GBP / Year
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Job Description:

Guest Services Representative role at Lincoln Suites London, Kingsway (Holborn). Located in the heart of central London, an aparthotel overlooking London’s famous Kingsway. The core purpose is to deliver positively OUTRAGEOUS service, putting PEOPLE at the heart of everything, and creating genuine and caring teams who come to work to have fun.

Job Responsibility:

  • To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales
  • To ensure that you are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling
  • To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
  • Ensure that all charges are correctly posted to the guest’s bills following the standard procedures
  • Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
  • Ensure all messages received for guests are passed on accurately and as quickly as possible
  • Operate the hotel switchboard and deal with all internal and external calls, according to procedure
  • Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
  • Actively develop positive and effective communication between the Guest Services team and Housekeeping, Maintenance, and the Reservation teams
  • Ensure that you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
  • To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation
  • To ensure that personal data and credit card information are handled as per GDPR and PCI rules

Requirements:

  • Ability to work in a dynamic and fast-moving environment
  • Have high energy and a fearless do-it-yourself attitude
  • Desire to learn and develop
  • Previous experience within a similar role within a hotel environment
  • Strong communicator that loves to chat to our guests
  • Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile
  • Fluency in English
  • Smart professional appearance
  • A sense of humour

Nice to have:

  • Hotel reception experience
  • MEWS PMS experience
  • Ability to work under pressure independently
What we offer:
  • Healthcare Plan
  • Pension
  • Employee Discounted rate to Cycas managed hotels
  • Reward & Celebration program
  • Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe
  • Free Healthcare plan
  • Pension
  • Continuous paid Training & Development opportunities

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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