Guest Service Representative Job at Marriott Bonvoy (Boston)

Guest Service Representative

Marriott Bonvoy

Location:
United States , Boston

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

30.24 USD / Hour

Save Job

Apply Position

Job Description:

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibility:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
secure payment
verify and adjust billing
activate and file room keys
process all guest requests and relay messages
print contingency lists to have a record of all guests in case of emergency
identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
follow up on any outstanding requests or problems from the previous day and are resolved
run and review daily reports/logs
complete designated cashier and closing reports in the computer system
accept and record wake-up call requests and deliver to appropriate department
count bank at beginning and end of shift
secure bank
process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
notify Loss Prevention/Security of any guest reports of theft

Requirements:

Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
support team to reach common goals
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share: