Guest Service Representative Job at Legends Global (El Paso)

Job Description

Guest Services are responsible for welcoming our guests and setting the tone for a positive and fun environment for all to enjoy! Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools. The Guest Service Representative reports to the Guest Services Lead and Guest Services Supervisor and is responsible for assisting in all areas of the guest services department. With a focus on providing the highest level of customer service and satisfaction, this role involves greeting guests, answering inquiries, and assisting with ticketing and entry processes. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.

Job Responsibility

Welcome guests to El Paso Waterparks in a warm friendly manner
Ability to provide information to guests related to ticket and season pass purchase options and polices
Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events
Interacts on the front line trying to deescalate any guest concerns, if unable to – know when to pull in management
Ability to implement strategic sales initiatives as trained by Guest Service lead, Guest service supervisor or Management
Ability to assist with and /or act as the host for birthday parties, Cabana Rentals, or any Special Groups or events
Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales
Responsible for the care and maintenance of issued equipment
Participate in service training programs for safety, and customer service
Serve in a public information/relations capacity
Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to supervisor
Complete all required company trainings and compliance courses as assigned
Adheres to company standards and maintains compliance with all policies and procedures
Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment
Maintains high standards, positive attitude, and professional appearance
Attend monthly staff meetings. Develop and maintain a harmonious working relationship with all other departments
Stay current with all training policies and procedures
Enforce El Paso Water Parks & Legends Global safety standards
Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements
Work extended and/or irregular hours including nights, weekends and holidays as needed
Performs other related duties as assigned

Requirements

Must be 16 years of age or older required
Ability to understand and follow verbal directives and written directions
Bilingual (English and Spanish) preferred
When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests
Excellent verbal communication skills as you will interact with our guests while making sure the park looks great
Must be able to work a flexible schedule, including nights, weekends, and holidays
Must be able to obtain or have a current Food Handler’s certificate
Computer knowledge and typing skills
Working towards a High School Diploma or GED preferred
Operate standard office equipment preferred
Experience in operating a POS (Point of Sale) System preferred
Ability to work in prolonged stationery position and move about the facilities for prolonged periods of time
Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs
Comfortable working outdoors in various weather conditions

Nice to have

Bilingual (English and Spanish) preferred
Working towards a High School Diploma or GED preferred
Operate standard office equipment preferred
Experience in operating a POS (Point of Sale) System preferred

Legends Global - All Job Offers

Select Country

Guest Service Representative

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?