Guest Service Representative Job at Marriott Bonvoy (Costa Mesa)

Guest Service Representative

Marriott Bonvoy

Location:
United States , Costa Mesa

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

28.65 USD / Hour

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Job Description:

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Job Responsibility:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
secure payment
verify and adjust billing
activate and file room keys
process all guest requests and relay messages
print contingency lists to have a record of all guests in case of emergency
identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
follow up on any outstanding requests or problems from the previous day and are resolved
run and review daily reports/logs
complete designated cashier and closing reports in the computer system
accept and record wake-up call requests and deliver to appropriate department
count bank at beginning and end of shift
secure bank
process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
notify Loss Prevention/Security of any guest reports of theft

Requirements:

Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
support team to reach common goals
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors

Nice to have:

Hospitality Industry Experience Preferred

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

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