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Tricoci University of Beauty Culture Logo Tricoci University of Beauty Culture · Customer Service

Guest Service Representative

United States, Chicago 15.00 - 16.20 USD / Hour · Job Posted January 18, 2026
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Job Description

Join Our Team as a Guest Service Representative at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is a distinguished institution dedicated to providing students with a comprehensive education in beauty and wellness. We are committed to fostering an inclusive environment that prioritizes both student achievement and exceptional guest experiences. Position Overview: As a Guest Service Representative, you will be the welcoming face of Tricoci University, responsible for creating a positive first impression for all guests and students. Your excellent customer service skills will enhance the experience for everyone visiting our campus. Why Work With Us? Be part of a recognized institution committed to shaping the future of beauty professionals. Engage in a positive and dynamic work culture focused on guest satisfaction. Opportunities for professional growth and development within the beauty industry. A team-oriented environment that emphasizes collaboration and mutual support.

Job Responsibility

  • Welcome and greet guests and students enthusiastically as they arrive
  • Handle phone calls and inquiries, providing accurate information regarding programs and services
  • Manage appointment scheduling and confirmations to ensure a smooth flow of operations
  • Maintain detailed records of guest interactions and appointments
  • Address guest concerns or feedback effectively and professionally
  • Collaborate with team members to create an efficient and enjoyable environment
  • Assist with various administrative duties to support the overall operations of the university

Requirements

  • High school diploma or equivalent
  • experience in hospitality or customer service is a plus
  • Prior experience in a guest service or customer support role is preferred
  • Strong verbal and written communication skills to engage effectively with guests
  • Excellent organizational skills and the ability to multitask in a busy environment
  • Familiarity with Microsoft Office Suite
  • knowledge of CRM systems is an advantage
  • A positive and friendly demeanor with a commitment to providing superior customer service
  • Flexible availability to work various shifts, including weekends and holidays as required
  • Monday through Friday 5:00pm-10:00pm CST

What we offer

  • Generous Paid Time Off
  • 401K Plan
  • Access to Continuing Education Units (CEU) Classes
  • Complimentary Services at our Student Clinic
  • Product Discounts
  • Opportunities for Career Advancement
  • A Rewarding and Dynamic Work Environment
  • Exclusive employee discounts on beauty services and products
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