Guest Service Representative NIGHTS Job at 360 Resourcing Solutions (London)

Night Guest Service Representative

Nights Guest Service Representative- THE LINCOLN SUITES - £29,101.00. The Lincol...

Location

United Kingdom , London

Salary:

29101.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

The ability to work unsupervised and strong communication skills are key for this role
Previous experience in a similar role within a hotel environment is preferred
You will always strive to deliver a great service for our guests
You will be proactive and able to complete tasks efficiently, following up where necessary
You will be passionate about hospitality and high standards
You will have a keen eye for detail
You will have excellent organisational skills
You will remain calm while working under pressure
Previous experience with MEWS is preferred but not essential

Job Responsibility

Provide a great guest experience by enabling a smooth arrival and departure experience, including rooming guests and delivering luggage when required
Be fully conversant with the facilities, services and special promotions offered by the hotel, and pass this information on to guests whenever the opportunity arises to maximise hotel sales
Ensure you are aware of hotel availability and take every opportunity to maximise room sales
Increase room revenue by supporting effective room category upselling
Anticipate guest needs, act upon and follow up guest requests, and deliver a level of service and responsiveness that generates compliments
Ensure all charges are correctly posted to guests’ bills, following standard procedures
Deal with cash and card transactions in accordance with hotel and company policy, ensuring any discrepancies are reported immediately
Ensure all messages received for guests are passed on accurately and as quickly as possible
Carry out security checks at regular intervals, with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required

What we offer

Competitive salary of £29,101.00 per annum
Exclusive employee discounted rates at Vertiq Hospitality managed hotels
Reward and celebration programme
Opportunity to grow and develop within a hotel management company with multiple hotel brands
Free healthcare plan
Pension
Continuous paid training and development opportunities
Great workplace atmosphere

Fulltime

Guest Service Representative

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

28200.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products, and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Exclusive employee discounted rate to Vertiq hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Slot guest service representative

This position is primarily guest service out on the gaming floor and assisting w...

Location

United States , Newkirk

Salary:

8.00 USD / Hour

7 Clans Casinos

Expiration Date

Until further notice

Requirements

Must be at least 18 years of age
High School Diploma (or equivalent)
Guest Services experience preferred
Must be punctual and dependable
Read, write legibly, and speak the English language
Active Listening skills
Must be able to communicate over intercom system
Problem Sensitivity
Inductive Reasoning
Selective Attention

Job Responsibility

Greet guest and team members eagerly upon arrival
Maintain a proactive guest service approach
Remember regular players by name
Assist with guest questions regarding promotions, events, specials, areas, and locations
Maintain attendance to ensure coverage
Distribute Player’s Club membership forms and assist guests with completion
Check in and out appropriate keys and radio
Ensure all gaming machines are up and running, clearing bill jams, paper issues
Account and verify all monetary items (including jackpot payouts), documentation, and required signatures
Perform duties in accordance with company handbook, policies, and applicable laws and gaming regulations

What we offer

plus tips

Fulltime

Guest Service Representative

Guest Services are responsible for welcoming our guests and setting the tone for...

Location

United States , El Paso

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Must be 16 years of age or older required
Ability to understand and follow verbal directives and written directions
Bilingual (English and Spanish) preferred
When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests
Excellent verbal communication skills as you will interact with our guests while making sure the park looks great
Must be able to work a flexible schedule, including nights, weekends, and holidays
Must be able to obtain or have a current Food Handler’s certificate
Computer knowledge and typing skills
Working towards a High School Diploma or GED preferred
Operate standard office equipment preferred

Job Responsibility

Welcome guests to El Paso Waterparks in a warm friendly manner
Ability to provide information to guests related to ticket and season pass purchase options and polices
Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events
Interacts on the front line trying to deescalate any guest concerns, if unable to – know when to pull in management
Ability to implement strategic sales initiatives as trained by Guest Service lead, Guest service supervisor or Management
Ability to assist with and /or act as the host for birthday parties, Cabana Rentals, or any Special Groups or events
Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales
Responsible for the care and maintenance of issued equipment
Participate in service training programs for safety, and customer service
Serve in a public information/relations capacity

Parttime

Guest Service Representative

Under the supervision of the Security Manager and Security Supervisors, responsi...

Location

United States , Albany

Salary:

15.50 USD / Hour

Legends Global

Expiration Date

Until further notice

Requirements

Must be at least 18 years old
HS Diploma or GED required
A minimum of six (6) months prior customer service experience
Excellent customer service skills
Must be personable and proactive in providing assistance to all patrons and staff
Follow oral and written instructions and communicate effectively with others
Must have professional presentation, appearance and work ethic
Must be fluent in English
Able to see and read small sized text on tickets (paper and electronic)
Must be able to work irregular hours including nights, weekends, holidays as well as during normal business hours

Job Responsibility

Provide excellent customer service and always maintain a courteous and professional demeanor
Exercise restraint and patience when dealing with a disruptive patron
Ensure that patrons enter and exit the building in an orderly fashion
Scanning patron’s tickets as they enter the building and ensuring all patrons have a proper ticket/credential
Direct patrons to appropriate locations (seats, restroom, etc.)
Ensure patrons are in the correct location(s) with corresponding tickets
Listen and respond to patron’s questions, comments and suggestions and get assistance when needed
Communicate to Security Supervisor any issues including patron accidents, patron actions that may be disruptive or inappropriate
Be alert and oversee assigned area for spills or situations requiring staff attention
Follows protocol in the case of emergency situations

Parttime

Guest Services Representative - Nights

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

28200.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Services Representative - Nights

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Services Representative - Nights

Guest Service Representative - Nights position at The Lincoln Suites London, Kin...

Location

United Kingdom , London

Salary:

29101.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to work unsupervised
Strong communication skills
Previous experience within a similar role within a hotel environment
Always striving to deliver a great service for guests
Proactive and can complete tasks efficiently and follow up where necessary
Passionate about hospitality and standards
Keen eye for details
Excellent organisational skills
Ability to remain calm whilst working under pressure
Previous experience with MEWS and Opera PMS preferred but not essential

Job Responsibility

Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage
Be fully conversant with hotel facilities, services and special promotions to maximise hotel sales
Be aware of hotel availability and take every opportunity to maximise room sales
Increase room revenue by supervising effectiveness of room category upselling
Anticipate guest needs, act upon and follow up guest requests
Ensure all charges are correctly posted to guest bills
Deal with cash, cheque, and credit transactions
Ensure all messages received for guests are passed on accurately
Carry out security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required

What we offer

Healthcare Plan
Pension
Employee Discounted rate to Cycas managed hotels
Reward & Celebration program
Opportunity to grow & develop
Free Healthcare plan
Continuous paid Training & Development opportunities
Great workplace atmosphere

Fulltime

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Guest Service Representative NIGHTS

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