Guest Service Representative NIGHTS Job at 360 Resourcing Solutions (London)

Assistant Night Manager

The Assistant Night Manager at W Brisbane oversees the hotel's operations during...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Oversee the Front Office operation to maintain high standards
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent Senior leaders in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks
Have full awareness of all hotel areas

Job Responsibility

Oversee the Front Office operation to maintain high standards
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent Senior leaders in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks
Have full awareness of all hotel areas

What we offer

The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
‘Great places to work’ certified
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Fulltime

Night Manager

Serves as the property Manager on Duty and oversees all property operations, ens...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations
Represents property management in resolving any guest related situation
Manages the flow of questions and directs guests within the lobby
Serves as Guest Relations Manager and handles the tracking of service issues
Leading Guest Services Teams
Maintaining Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Implementing Projects and Policies
Conducting Human Resource Activities

Fulltime

Guest Services Representative - Nights

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

28200.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Services Representative - Nights

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Services Host - Night Auditor

We are on the search for our next Guest Services Host – Night Auditor at Wilde t...

Location

United Kingdom , Cambridge

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Prior experience in a similar role is helpful

Job Responsibility

Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service
Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride
Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors
Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success
Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home
Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression
Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success
Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team
Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)

Duty Manager (Night)

Serves as the property Manager on Duty and oversees all property operations duri...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3-5 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations during the overnight shift
Ensures that the highest levels of hospitality and service are provided during the overnight shift
Represents property management in resolving any guest or property related situation
Personally assisting in resolving any issues and completing tasks
Monitoring Property Operations
Supporting Profitability and Revenue Goals
Supporting Human Resources Activities

Fulltime