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Guest Service Operator

dtresortorlando.com Logo

DoubleTree by Hilton Orlando at SeaWorld

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Location:
United States , Reston

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Guest Services Operator for the grand opening of JW Marriott Reston Station Residences this Fall!

Job Responsibility:

  • Promptly answer telephone calls, greet callers with a positive and clear voice
  • Transcribe complete messages and repeat information to verify accuracy
  • Receive wake up call information
  • Page guests and patrons using the public address system
  • Act as dispatcher for security, guest services and property operations associates
  • Briefly answer basic inquiries
  • Immediately answer the emergency line
  • Answer the telephone and greet prospective guests
  • Assign reservations based on guest preferences and availability
  • Read, retrieve, communicate and verify information
  • Answer questions regarding hotel facilities and services
  • Remain calm and polite especially during emergency situations
  • Resolve complications and complaints
  • Comply with attendance rules
  • Perform any other job related duties as assigned

Requirements:

  • Must have the ability to communicate in English
  • Self-starting personality with an even disposition
  • Ability to meet standards of appearance
  • Can communicate well with guests
  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift
  • Must be willing to 'pitch-in' and help co workers with their job duties and be a team player
What we offer:
  • Generous compensation package
  • Exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Discounts with our Crescent managed properties in North America for you & your family members

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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