Guest Service Operator Job at DoubleTree by Hilton Orlando at SeaWorld (Reston)

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer telephones using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Job Responsibility

Answer telephone using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required to ensure overall hotel operation is properly maintained
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area, including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
Must be proactive in every area, including offering additional services
Must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
and protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Answering telephone using appropriate etiquette
Transferring calls to appropriate department or person
Address guest needs in a professional, positive and timely manner
Carry out other hotel duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Guest Service Representative

At Marriott International, we are dedicated to being an equal opportunity employ...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs

Job Responsibility

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs

Fulltime

New

Steward Guest Service Attendant

Location

Fiji

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Year 12 (secondary school level)
Basic English communication skills (speaking and understanding instructions)
Good physical fitness (you’ll be standing, lifting, cleaning for long hours)
Eligible for individuals with working rights in Fiji

Job Responsibility

Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor
Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment
Receive deliveries, store perishables properly, and rotate stock
Ensure clean wares are stored in appropriate areas
Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes
Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing
Rack and spray all racked items with hot water to loosen and remove food residue
Sort, soak, and wash/re-wash silverware
Breakdown dirty bus tubs
Empty and maintain trashcans and dumpster area

Fulltime

New

Guest Service Center

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Thailand , Koh Samui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: No related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

Job Responsibility

Giving guests a smooth check-in and check-out
Building a memorable and unique experience
Taking initiative to deliver a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Making transactions feel like part of the experience
Creating a safe work place
Following company policies and procedures

Fulltime

New

Guest Service Representative

Organize, confirm, process, and conduct all guest check-ins/check-outs, room res...

Location

United States , Detroit

Salary:

21.14 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs

Job Responsibility

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs

Fulltime

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...

Location

United Kingdom , Leeds

Salary:

Not provided

Holiday Inn Ipswich

Expiration Date

June 21, 2026

Requirements

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations

Job Responsibility

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events working alongside other Guest Service Managers
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
Ensure compliance with safety, security, and operational standards across the hotel
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences

What we offer

Career development through fully funded apprenticeships and our internal development programme
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support

Fulltime

!

Guest Service Assistant

As a Guest Service Assistant, you will play a pivotal role in creating unforgett...

Location

United Kingdom , Cambourne

Salary:

26507.98 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided
Excellent communication skills in English, both verbal and written
Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7

Job Responsibility

Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors
Guest Engagement: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction
Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests

What we offer

Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements

Fulltime

Select Country

Guest Service Operator

Job Description

Job Responsibility

Requirements

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