CrawlJobs Logo

Guest Service Officer

fourseasons.com Logo

Four Seasons

Location Icon

Location:
Australia , Sydney

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a warm, welcoming, and passionate individual to join our esteemed Front Office team at Four Seasons Hotel Sydney, where every interaction with our guests is an opportunity to create a lasting impression. As a Guest Service Officer, you will be the first face guests see when they arrive and the last person they interact with when they leave – making you an integral part of our guests' experience. Your role will be to provide a heartfelt welcome to each guest, ensuring a seamless check-in and check-out process, and addressing any requests or concerns with a genuine desire to enhance their stay. You will be the trusted guide to everything our hotel has to offer – from our exquisite restaurant and bar to our world-class spa and event spaces. With your deep knowledge of our services and amenities, you will have the chance to truly enrich our guests’ experience, ensuring their stay is nothing short of exceptional.

Job Responsibility:

  • Provide exceptional customer service to all guests, assisting with check-in, check-out, inquiries and special requests
  • Perform various administrative duties such as processing reservations, handling phone calls, and maintaining accurate records
  • Address any guests’ enquiries effectively and professionally

Requirements:

  • Exceptional communication skills and a natural gift for engaging conversation
  • Dedication to creating unforgettable guest experiences
  • Ability to thrive in fast-paced environments, whilst maintaining attention to detail and accuracy
  • Adept time management skills ensure seamless operations
  • Previous experience in a front desk or guest service role, with a strong understanding of hotel operations and customer service principles
  • Excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests and colleagues
  • The ability to work a rotating roster including the weekend, evening and the occasional overnight availability
  • Proficiency in using OPERA system is an advantage
What we offer:
  • Competitive wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniform
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Four Seasons - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Guest Service Officer

Front Office Guest Service Attendant

Assist staff with problem payments; process check-ins and check-outs; handle pay...
Location
Location
Fiji , Sheraton Fiji Golf & Beach Resort
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D.
  • At least 1 year of related work experience
  • Eligible for individuals with working rights in Fiji
Job Responsibility
Job Responsibility
  • Expediting problem payments
  • Following up with guest regarding satisfaction with guest-related issues
  • Processing check-ins and check-outs
  • Handling payment types
  • Resolving disputes
  • Coordinating with housekeeping
  • Running daily reports
  • Reviewing shift logs and memo books
  • Preparing and balancing receipts
  • Guiding and coaching employees
What we offer
What we offer
  • Equal opportunity employer
  • Fosters diverse environment
  • Non-discrimination policy
  • Parttime
Read More
Arrow Right

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...
Location
Location
United States , Moon Township, PA
Salary
Salary:
14.00 - 14.50 USD / Hour
prosperahospitality.com Logo
Prospera Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Customer service attitude
  • Excellent communication and organizational skills
  • Must be available to work a flexible schedule, including nights, weekends and holidays.
  • Hotel experience: 1 year (Preferred)
Job Responsibility
Job Responsibility
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Maintain updated records of bookings and payments
What we offer
What we offer
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Read More
Arrow Right

Guest Service Associate

Guest Service Associate position at Courtyard by Marriott Kochi Airport focused ...
Location
Location
India , Kochi
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Giving guests smooth check-in and check-out
  • Building memorable and unique guest experiences
  • Delivering wide range of services guiding guests through entire stay
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing highlights of local area
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Global team environment
  • Professional development opportunities
  • Fulltime
Read More
Arrow Right

Guest Relation Officer

Respond to any questions from guests and follow up with guests to ensure their r...
Location
Location
China , Sanya
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Respond to guest questions and follow up to ensure satisfaction
  • Take and confirm reservations and cancellations
  • Supply guests with information regarding property amenities, services, and local areas
  • Respond to guest requests for special arrangements or services
  • Contact appropriate departments to resolve guest requests
  • Collaborate with management to develop procedures and set goals
  • Assign and ensure work tasks are completed on time and meet quality standards
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
What we offer
What we offer
  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • Part of a global team
  • Community and camaraderie with diverse co-workers
  • Fulltime
Read More
Arrow Right

Guest Service Agent

Guest Service Agent role at The Westin & Four Points by Sheraton Brisbane, respo...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with OPERA property management system or similar
  • At least 2 year experience preferably within a high volume environment
  • Outstanding relationship building skills
  • Excellent customer service experience
  • Confidence and skills to up sell and promote our venues
  • Passion for the Hospitality Industry
Job Responsibility
Job Responsibility
  • Anticipate guests' service needs
  • Maintain customer loyalty through innovative resolution of issues
  • Manage all aspects of the front office department
  • Handle complaints, settling disputes, and resolving grievances
  • Build and strengthen relationships with existing and new customers
  • Drive loyalty through loyalty programs and guest experiences
  • Deliver exceptional guest experiences
  • Perform front desk and guest service duties
  • Handle check-ins and check-outs
  • Manage reservations
What we offer
What we offer
  • Discounts on hotel rooms including all properties within the Marriott International group
  • Discounts on food & beverage across all hotels
  • Recognition programs
  • Wellbeing & mindfulness programs
  • Employee Assistance Program
  • Hotel training opportunities
  • Parttime
Read More
Arrow Right

Assistant Director of Guest Service

Responsible for all front office functions and staff. Areas of responsibility in...
Location
Location
Italy , Roma
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • 2 years experience in guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Responsible for all front office functions and staff
  • Directs and works with managers and employees to execute front office operations
  • Strives to improve guest and employee satisfaction
  • Maximizes financial performance of the department
  • Leads Guest Services Team
  • Maintains Guest Services and Front Desk Goals
  • Manages Projects and Policies
  • Ensures Exceptional Customer Service
  • Manages and Conducts Human Resource Activities
  • Fulltime
Read More
Arrow Right

Guest Relations Officer

Le Cordon Bleu Dusit Culinary School is a joint venture company with its presenc...
Location
Location
Thailand
Salary
Salary:
Not provided
cordonbleu.edu Logo
Le Cordon Bleu
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum education of Vocational certificate in any discipline
  • Minimum of 1-2 years of relevant experience
  • Good communication skills both written and verbal communication both Thai and English
  • Good Interpersonal skills
  • Ability to liaise with other departments within the school
  • Proficiency in Microsoft Office programs
  • Word, Excel and Outlook
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for all guest-relations tasks with an active presence in the reception area and throughout the school
  • Welcome and greet guests upon arrival, assist during their visit, and ensure a warm farewell upon their departure
  • Collaborate closely with the Marketing team to ensure consistent and high-quality service delivery
  • Develop and maintain a thorough knowledge of the school’s courses and programs, tuition and fees, rules and regulations, and school facilities to provide accurate and detailed information to guests and students
  • Actively promotes in-house events and activities, and stays informed about special events and new course promotions to assist guests with accurate and timely information
  • Handle telephone calls and consider directing them to the appropriate personnel as needed
  • Manage the receipt and dispatch of documents and packages, ensuring they are delivered on time
  • Assist and coordinate with Student Services Officers and the Government Liaison Officer on student-related matters
  • Other assignments as assigned by supervisor
Read More
Arrow Right

Guest Service Agent

Our Guest Service Agents are the face of the hotel. They greet and welcome every...
Location
Location
Australia , Gold Coast
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completing or currently studying in Hospitality related course preferred
  • has previous experience in Front Office Operations
  • strong background in Front Office or customer service is preferred
  • is available for shift work on a rotated roster
  • outstanding written & verbal communication skills
  • a team player, with flair for guest experience
  • computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded.
Job Responsibility
Job Responsibility
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • process all payment types such as room charges, cash, checks, debit, or credit
  • answer, record, and process all guest calls, messages, requests, questions, or concerns
  • coordinate with Housekeeping to track readiness of rooms for check-in
  • communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • supply guests with directions and information regarding property and local areas of interest
  • run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • complete designated cashier and closing reports in the computer system
  • cash guests' personal checks and traveler's checks
  • count bank at the beginning and end of shift
What we offer
What we offer
  • Unlimited strategic development and career opportunities
  • generous accommodation and food and beverage discounts including all properties within the Marriott International group
  • recognition programs to keep you motivated
  • the best hotel training opportunities provided
  • wellbeing and mindfulness programs to ensure you stay healthy.
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy