Guest Service Manager Job at Holiday Inn Ipswich (Runcorn)

Guest Service Manager

Holiday Inn Ipswich

Location:
United Kingdom , Runcorn

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

12.21 GBP / Hour

Save Job

Apply Position

Job Description:

This role is ALL about the guest and delivering an outstanding service for them during the night. As a Guest Services Manager, you are responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants. Through hands-on leadership, you will ensure your team delivers an outstanding guest experience, one that consistently achieves all brand and company metrics and objectives. You will coach, support and engage your team and support the creation of a positive work culture that is focused on excellence, as well as seeking strategies for continuously improving the guest experience.

Job Responsibility:

Lead the Guest Experience function at the hotel, ensuring all guests receive an outstanding level of service through the night
Offering full services, wherever practical, to all residents
Carrying out all Night Audit procedures
Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds
Engage, build and develop relationships with any late arrival guests
Demonstrate and lead by example in the execution of service
Take appropriate action to resolve guest complaints
Lead, motivate and develop any Nights Guest Experience colleagues

Requirements:

Proven leadership experience
Incredible customer service abilities
Enjoy using technology
Forward-thinking and innovative
Financially and commercially astute
Great interpersonal and communication skills
Incredibly attentive to details
Flexible and able to remain focused on results under pressure and to challenging deadlines
Self-motivated and confident
Hard-working
Ability to work night hours

What we offer:

Preferential hotel rates
International IHG discounts
Shopping and discount opportunities in retail, restaurants, and events
Discount codes for family and friends for hotels
FREE membership to the Leisure Club
Progression and room for growth, with opportunities in the UK and abroad
Training, courses, and updates
KewFest, Employee Appreciation Week, and Awards evening
Flexible attitude and working hours
Mental Health Support with 24/7, 365 Employee Assistance Line

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Holiday Inn Ipswich - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.