Guest Service Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Wenzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Service Manager position at The Westin Wenzhou responsible for processing guest check-ins, managing accounts, ensuring proper billing, assisting with employee training and development, and maintaining quality service standards in a hospitality environment.

Job Responsibility:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift
Assist management in training, evaluating, counseling, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering environment
Wellness programming

Additional Information:

Job Posted:
October 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Manager