Guest Service Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Changzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Marriott International is hiring a Guest Service Manager for one of its premium locations—Changzhou Marriott Hotel Jintan. The candidate will oversee guest check-ins, billing, compliance with company policies, and address guest and team concerns. The role involves supervisory responsibilities such as motivating and coaching staff. Marriott offers a unique luxury work environment, professional development opportunities, and an inclusive workplace culture.

Job Responsibility:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met
Process all payment types, vouchers, paid-outs, and charges
Notify Loss Prevention/Security of any guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
Develop/maintain positive working relationships
Listen and respond appropriately to employee concerns
Follow company policies and procedures
Ensure personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Prepare and review written documents accurately and completely
Ensure adherence to quality standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Training
Development opportunities
Recognition
A luxury environment with a focus on holistic well-being

Additional Information:

Job Posted:
July 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Manager