Guest Service Manager Job at Marriott Bonvoy (Xinjiang Sayram Lake)

Job Description

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Family members express a global mindset and passion for detail. They stay current with trends in art, technology, or design and present a natural curiosity to learn and try new things. Explore career opportunities with us and join a global team.

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes
document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary
follow up to ensure requests have been met
process all payment types, vouchers, paid-outs, and charges
balance and drop receipts
count and secure bank at beginning and end of shift
obtain manual authorizations and follow all Accounting procedures
notify Loss Prevention/Security of any guest reports of theft
assist management in training, evaluating, counseling, motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
develop/maintain positive working relationships
support team to reach common goals
listen and respond appropriately to employee concerns
follow company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure personal appearance is clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge guests
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
ensure adherence to quality standards
enter and locate information using computers/POS systems
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience.

What we offer

Equal opportunity employer
supportive work environment
connection to global Marriott portfolio.

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Guest Service Manager

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