Guest Service Manager Job at Holiday Inn Birmingham Bromsgrove (Ashford)

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...

Location

United Kingdom , Lancaster

Salary:

13.33 GBP / Hour

Holiday Inn Ipswich

Expiration Date

July 24, 2026

Requirements

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Job Responsibility

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
Ensure compliance with safety, security, and operational standards across the hotel
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

What we offer

Career development through fully funded apprenticeships and our internal development programme
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support
Monthly service charge

Fulltime

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...

Location

United Kingdom , Chatham

Salary:

28516.80 GBP / Year

Holiday Inn Ipswich

Expiration Date

July 24, 2026

Requirements

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager).
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Job Responsibility

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security, and operational standards across the hotel.
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

What we offer

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.
Monthly service charge

Fulltime

Guest Service Manager

We are looking for an experienced Guest Service Manager, reporting to the Genera...

Location

United Kingdom , Windermere

Salary:

Not provided

Aztec Hotel & Spa

Expiration Date

August 06, 2026

Requirements

As an experienced Guest Service Manager you will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone
You will naturally provide warm hospitality and demonstrate the ability to meet guest requirements, always striving to go that extra mile
You will have extensive hands-on experience working in a high quality Four-Star or Five-Star hotel in a Guest Service Manager or Reception Manager role
You will be a motivational leader who can demonstrate role model behaviours and have previous experience of managing, motivating, and developing a team
Knowledge of reservations and nights operations would be advantageous
You will have exemplary communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner
You will have confident computer skills and previous experience working with Rezlynx would be advantageous
You will have the flexibility to work hours dependent on workload and seasonal requirements

Job Responsibility

Provide a warm and hospitable welcome, recognising returning guest and being familiar with their preferences
Have impeccable knowledge of hotel bedrooms and hotels facilities to offer the best service to guests
Create a strong culture of customer service and warm hospitality within the department, through on going training and development
Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls
To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control
To supervise and develop the reception, reservations and nights team through training to deliver the hotels product plan and brand standards
Ensure all brand standards are delivered by the team, including housekeeping and maintenance standards are upheld within the department

What we offer

A competitive salary, negotiable dependent on experience
Staff accommodation available
Stream - the ability to access up to 40% of your wages as you earn them each week
28 days annual leave (rising to 33 days after 5 years)
Enhanced maternity and paternity pay
Health cash plan with access to discounted perks and high street discounts
Long service awards, including free meals and free stays with your friends or family
Employee Assistance Programme
Discounted accommodation, food, and drink in our beautiful properties
Pension and Life assurance

Fulltime

Guest Service Manager

Location

United Kingdom , Chatham

Salary:

28516.80 GBP / Year

Kew Green Hotels

Expiration Date

July 24, 2026

Requirements

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations

Job Responsibility

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
Ensure compliance with safety, security, and operational standards across the hotel
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences

What we offer

Career development through fully funded apprenticeships and our internal development programme
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support
monthly service charge

Fulltime

Guest Service Manager

The Guest Services Manager is a key member of the Museum of Illusions operations...

Location

United Kingdom , London

Salary:

Not provided

Museum of Illusions

Expiration Date

Until further notice

Requirements

Bachelor's Degree preferred or equivalent experience
Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities
Proven experience in a leadership role within the entertainment industry
Strong financial management skills with experience in budgeting and P&L responsibility
Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision
Exceptional communication and interpersonal skills
Demonstrated ability to lead and inspire a diverse team
Knowledge of current best practices within the entertainment environment
Understanding of marketing, sales, and visitor engagement strategies
Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated

Job Responsibility

Schedule requires weekend and holiday work
Willingness to perform the most effective role
Support the interview, onboarding, and training of new museum staff
Assist with the implementation of training procedures and onboarding plans
Help forecast, schedule, and staff the museum efficiently based on sales trends and projected volume
Create and adjust weekly schedules
assist with timecard corrections and time-off approvals
Support Duty Managers in ensuring smooth operational execution and guest service during shifts
Model and uphold high standards of guest experience and team engagement
Reinforce museum policies, procedures, and protocols on the floor

Fulltime

Guest Service Manager

Customer Service Manager – London Satellite Offices. At Rapport, exceptional ser...

Location

United Kingdom , London

Salary:

47500.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

At least two years’ experience in a managerial role, ideally within customer service, hospitality, or workplace services
Experience leading teams across multiple locations or service areas
Strong organisational and administrative skills
Confident communicator who can engage with stakeholders at all levels
Comfortable working independently and managing competing priorities
Proficient in Microsoft Office
A proactive problem solver who remains calm under pressure
Positive, collaborative leadership style with a focus on team engagement

Job Responsibility

Oversee customer service operations across the London satellite offices, ensuring a consistent and high-quality experience
Lead, support, and motivate the Customer Service team to deliver outstanding service every day
Manage service delivery across reception, meeting rooms, events, and AV support where required
Act as the main escalation point, resolving issues quickly and professionally
Identify opportunities to improve processes, service standards, and efficiency
Recruit, onboard, and develop team members, creating a positive and engaged team culture
Manage rotas, payroll processes, and operational administration to ensure smooth service delivery
Ensure Health & Safety and compliance standards are consistently maintained
Build strong relationships with clients, landlords, and internal stakeholders
Produce reports and support contract performance, retention, and growth

What we offer

Travel and grocery discounts
Life assurance
Access to employee reward and recognition programmes
Contributory pension scheme
Employee Assistance Programme
Access to digital GP services
Wellbeing initiatives and resources
Ongoing training and career development opportunities
WOW Awards recognising exceptional contributions from team members
One paid volunteering day each year to support a cause important to you

Fulltime

Guest Service Manager

Hands on leadership role responsible for overseeing all Front Desk operations to...

Location

United States , Lexington

Salary:

65000.00 - 70000.00 USD / Year

OysterLink

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Mid Level (3-7 years) experience
English language at elementary level

Job Responsibility

Team Leadership - Hire, train, and schedule all front desk staff, including Guest Service Agents and Night Auditors
Operational Excellence - Oversee the check-in/check-out process, ensuring all service standards are met
Guest Relations - Act as the primary point of contact for guest concerns and special requests

What we offer

401k
Free Meals
Health Insurance
Paid Time Off

Fulltime

Guest Service Manager

The Guest Services Manager is a key member of the Museum of Illusions operations...

Location

Denmark , Copenhagen

Salary:

Not provided

Museum of Illusions

Expiration Date

Until further notice

Requirements

Bachelor's Degree preferred or equivalent experience
Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities
Proven experience in a leadership role within the entertainment industry
Strong financial management skills with experience in budgeting and P&L responsibility
Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision
Exceptional communication and interpersonal skills
Demonstrated ability to lead and inspire a diverse team
Knowledge of current best practices within the entertainment environment
Understanding of marketing, sales, and visitor engagement strategies
Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated

Job Responsibility

Schedule requires weekend and holiday work
Willingness to perform the most effective role
Support the interview, onboarding, and training of new museum staff
Assist with the implementation of training procedures and onboarding plans
Help forecast, schedule, and staff the museum efficiently based on sales trends and projected volume
Create and adjust weekly schedules
assist with timecard corrections and time-off approvals
Support Shift Supervisors in ensuring smooth operational execution and guest service during shifts
Model and uphold high standards of guest experience and team engagement
Reinforce museum policies, procedures, and protocols on the floor

Fulltime

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