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Guest Service Manager

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Aimbridge Hospitality EMEA

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Location:
United Kingdom , Manchester

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year
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Job Description:

As Guest Services Manager you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Job Responsibility:

  • Managing the guest services team
  • Ensuring guests receive exceptional service throughout their stay
  • Overseeing front desk operations
  • Managing reservations
  • Handling guest complaints
  • Ensuring the cleanliness and maintenance of guest rooms and common areas
  • Managing the budget for the department
  • Hiring and training staff
  • Developing and implementing guest service policies and procedures
  • Maintaining positive relationships with guests
  • Upholding the hotel's reputation for excellent customer service

Requirements:

  • Prior experience in managing a hotel front office or similar position
  • Good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service
  • Excellent communication and interpersonal skills
  • Strong leadership and organisational skills
  • Good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools
  • Passionate about providing an exceptional guest experience and living through our brand standards
What we offer:
  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • 24/7 access to our employee assistance programme
  • Incentives

Additional Information:

Job Posted:
February 10, 2026

Expiration:
March 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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