Guest Service Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Shanghai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Service Manager position at Shanghai Marriott Hotel Yangpu Riverside, responsible for processing guest check-ins, managing accounts, ensuring proper billing procedures, assisting with employee training and development, and providing exceptional guest service in a luxury hotel environment.

Job Responsibility:

Process all guest check-ins
Verify guest identity and form of payment
Assign rooms and activate/issue room keys
Set up accurate guest accounts
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room keys
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Provide directions and property information
Accommodate guest requests
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank
Obtain manual authorizations
Follow Accounting procedures
Notify Loss Prevention/Security of theft reports
Assist in training, evaluating, counseling, motivating and coaching employees
Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Training and development opportunities
Recognition programs
Holistic well-being focus
True camaraderie with diverse co-workers
Luxury work environment

Additional Information:

Job Posted:
September 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Manager