CrawlJobs Logo
Holiday Inn Ipswich Logo Holiday Inn Ipswich · Hospitality and Tourism

Guest Service Manager

United Kingdom, Leeds Employment contract · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.

Job Responsibility

  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events working alongside other Guest Service Managers
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences

Requirements

  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
  • Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations

What we offer

  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
Holiday Inn Ipswich - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Service Manager

8 matching positions

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...
Location
Location
United Kingdom , Chatham
Salary
Salary:
28516.80 GBP / Year
kewgreenhotels.com Logo
Kew Green Hotels
Expiration Date
June 26, 2026
Flip Icon
Requirements
Requirements
  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
  • Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we offer
What we offer
  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • monthly service charge
  • Fulltime
Read More
Arrow Right
New

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
28000.00 GBP / Year
hiipswichhotel.co.uk Logo
Holiday Inn Ipswich
Expiration Date
June 19, 2026
Flip Icon
Requirements
Requirements
  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
  • Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we offer
What we offer
  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • Monthly service charge
  • Fulltime
Read More
Arrow Right
New

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
28000.00 GBP / Year
hi-birminghambromsgrove.co.uk Logo
Holiday Inn Birmingham Bromsgrove
Expiration Date
June 19, 2026
Flip Icon
Requirements
Requirements
  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills
  • Keen to grow beyond current area of expertise and develop skills across all areas of hotel operations.
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we offer
What we offer
  • Career development through fully funded apprenticeships and internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • monthly service charge
  • Fulltime
Read More
Arrow Right

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...
Location
Location
United Kingdom , Chatham
Salary
Salary:
28516.80 GBP / Year
hiipswichhotel.co.uk Logo
Holiday Inn Ipswich
Expiration Date
June 26, 2026
Flip Icon
Requirements
Requirements
  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
  • Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we offer
What we offer
  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • Monthly service charge
  • Fulltime
Read More
Arrow Right

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...
Location
Location
United Kingdom , Chatham
Salary
Salary:
28516.80 GBP / Year
hi-birminghambromsgrove.co.uk Logo
Holiday Inn Birmingham Bromsgrove
Expiration Date
June 26, 2026
Flip Icon
Requirements
Requirements
  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills. You inspire and motivate, but aren't afraid of tough conversations when needed
  • Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we offer
What we offer
  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • monthly service charge
  • Fulltime
Read More
Arrow Right

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...
Location
Location
United Kingdom , Lancaster
Salary
Salary:
Not provided
hi-birminghambromsgrove.co.uk Logo
Holiday Inn Birmingham Bromsgrove
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
  • Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we offer
What we offer
  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support.
  • Fulltime
!
Read More
Arrow Right

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...
Location
Location
United Kingdom , Lancaster
Salary
Salary:
Not provided
kewgreenhotels.com Logo
Kew Green Hotels
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
  • Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences
What we offer
What we offer
  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • Fulltime
!
Read More
Arrow Right

Guest Service Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...
Location
Location
United Kingdom , Lancaster
Salary
Salary:
Not provided
Holiday Inn Ipswich-Orwell
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
  • Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
  • Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
  • Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
  • Drive service excellence across every guest interaction, from check in to dining
  • Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
  • Ensure compliance with safety, security, and operational standards across the hotel
  • Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
  • Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
  • Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we offer
What we offer
  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support.
  • Fulltime
!
Read More
Arrow Right