Guest Service Manager Job at Holiday Inn Ipswich (Chester)

Guest Service Manager

Holiday Inn Ipswich

Location:
United Kingdom , Chester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

28000.00 GBP / Year

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Job Description:

This role? It’s ALL about the guest and delivering an outstanding service for them during the night. As a Guest Services Manager, you are responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants. Through hands-on leadership, you will ensure your team delivers an outstanding guest experience, one that consistently achieves all brand and company metrics and objectives. You will coach, support and engage your team and support the creation of a positive work culture that is focused on excellence, as well as seeking strategies for continuously improving the guest experience.

Job Responsibility:

To lead the Guest Experience function at the hotel, ensuring all guests receive an outstanding level of service through the night
Offering full services, wherever practical, to all residents
including bar service, 24-hour room service and guest information
Carrying out all Night Audit procedures
Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds
Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately
Demonstrate and lead by example in the execution of Being attentive to all guests
Accurately and promptly fulfilling guest requests
Understanding and anticipate guest needs
Maintaining a high level of knowledge which will enhance the guest experience
Demonstrating a service attitude that exceeds expectations
Take appropriate action to resolve guest complaints
Lead, motivate and develop any Nights Guest Experience colleagues to support with continuing service excellence and demonstration of our company values and culture

Requirements:

You’ll need to be a night owl given the hours you’ll be working
proven leadership experience
incredible customer service abilities
you’ll enjoy using tech
forward-thinking and innovative
financially and commercially astute
great interpersonal and communication skills
incredibly attentive with guests
flexible and able to remain focused on results under pressure and to challenging deadlines
self-motivated and confident
hard-working

What we offer:

Preferential rates for hotel stays
International IHG discounts
shopping and discount opportunities in retail, restaurants, and events
discount code for family and friends for hotels throughout the Kew Green Hotels estate
FREE membership to the Leisure Club
Progression and room for growth, with opportunities in the UK and abroad
training, courses, and updates
KewFest, Employee Appreciation Week, and Awards evening are all annual events
Flexible attitude and working hours
Mental Health Support with our 24/7, 365 Employee Assistance Line

Additional Information:

Job Posted:
January 03, 2026

Expiration:
February 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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