Guest Service Manager, Marriott Bonvoy

Guest Service Manager

Marriott Bonvoy

Location:
China, Zhengzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Service Manager position at Le Méridien Zhengzhou, responsible for overseeing guest check-in processes, account management, payment processing, and providing exceptional guest service while supporting and developing team members.

Job Responsibility:

Process all guest check-ins
Verify guest identity and form of payment
Assign rooms and activate/issue room keys
Set up accurate guest accounts
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room keys
Compile and review daily reports/logs
Complete cashier and closing reports
Provide directions and property information
Accommodate guest requests
Process all payment types
Balance and drop receipts
Count and secure bank
Obtain manual authorizations
Follow Accounting procedures
Notify Loss Prevention/Security of theft reports
Assist in training, evaluating, counseling employees
Serve as role model and first point of contact
Develop/maintain positive working relationships
Follow company policies and procedures
Report accidents and unsafe conditions
Ensure personal appearance is clean and professional
Welcome and acknowledge guests
Anticipate and address guests' service needs
Assist individuals with disabilities
Speak using clear professional language
Prepare and review written documents
Answer telephones using appropriate etiquette
Ensure adherence to quality standards
Enter and locate information using computers/POS systems

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Access to opportunity
Global team environment
Career development opportunities

Additional Information:

Job Posted:
September 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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