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OysterLink Logo OysterLink · Hospitality and Tourism

Guest Service Manager

United States, Lexington 65000.00 - 70000.00 USD / Year · Job Posted March 04, 2026
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Job Description

Hands on leadership role responsible for overseeing all Front Desk operations to ensure a stellar guest experience. At our 70-room property, the GSM serves as a member of our management team, balancing administrative duties with active presence in the lobby and front desk to mentor staff and personally engage with guests.

Job Responsibility

  • Team Leadership - Hire, train, and schedule all front desk staff, including Guest Service Agents and Night Auditors
  • Operational Excellence - Oversee the check-in/check-out process, ensuring all service standards are met
  • Guest Relations - Act as the primary point of contact for guest concerns and special requests

Requirements

  • High School Diploma or GED
  • Mid Level (3-7 years) experience
  • English language at elementary level

What we offer

  • 401k
  • Free Meals
  • Health Insurance
  • Paid Time Off
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