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Aztec Hotel & Spa Logo Aztec Hotel & Spa · Hospitality and Tourism

Guest Service Manager

United Kingdom, Windermere · Job Posted June 29, 2026
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Job Description

We are looking for an experienced Guest Service Manager, reporting to the General Manager to manage the reception, reservations and nights teams to deliver a five-star guest experience. You will be responsible for ensuring that the teams offer a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.

Job Responsibility

  • Provide a warm and hospitable welcome, recognising returning guest and being familiar with their preferences
  • Have impeccable knowledge of hotel bedrooms and hotels facilities to offer the best service to guests
  • Create a strong culture of customer service and warm hospitality within the department, through on going training and development
  • Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls
  • To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control
  • To supervise and develop the reception, reservations and nights team through training to deliver the hotels product plan and brand standards
  • Ensure all brand standards are delivered by the team, including housekeeping and maintenance standards are upheld within the department

Requirements

  • As an experienced Guest Service Manager you will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone
  • You will naturally provide warm hospitality and demonstrate the ability to meet guest requirements, always striving to go that extra mile
  • You will have extensive hands-on experience working in a high quality Four-Star or Five-Star hotel in a Guest Service Manager or Reception Manager role
  • You will be a motivational leader who can demonstrate role model behaviours and have previous experience of managing, motivating, and developing a team
  • Knowledge of reservations and nights operations would be advantageous
  • You will have exemplary communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner
  • You will have confident computer skills and previous experience working with Rezlynx would be advantageous
  • You will have the flexibility to work hours dependent on workload and seasonal requirements

Nice to have

  • Knowledge of reservations and nights operations
  • Previous experience working with Rezlynx

What we offer

  • A competitive salary, negotiable dependent on experience
  • Staff accommodation available
  • Stream - the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Enhanced maternity and paternity pay
  • Health cash plan with access to discounted perks and high street discounts
  • Long service awards, including free meals and free stays with your friends or family
  • Employee Assistance Programme
  • Discounted accommodation, food, and drink in our beautiful properties
  • Pension and Life assurance
  • Bespoke training programmes accessible to all
  • Apprenticeships available
  • An engaging & supportive work environment
  • Monthly gratuities
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