Guest Service Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
South Korea, Seoul

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility:

Serve as property Manager on Duty
Oversee all property operations
Ensure highest levels of hospitality and service
Represent property management in guest situations
Manage flow of questions and direct guests in lobby
Serve as Guest Relations Manager
Track service issues
Lead guest services teams
Maintain guest services and front desk goals
Ensure exceptional customer service
Implement projects and policies
Conduct human resource activities

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required
Strong interpersonal and communication skills
Leadership abilities
Financial management understanding
Hospitality service skills
Problem-solving capabilities
Employee management experience

Nice to have:

Luxury hotel experience
Multi-lingual capabilities
Advanced hospitality training

What we offer:

Training and development opportunities
Recognition programs
Global team environment
Holistic well-being focus
Equal opportunity employer
Diverse and inclusive workplace

Additional Information:

Job Posted:
October 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Manager