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Aimbridge Hospitality EMEA Logo Aimbridge Hospitality EMEA · Hospitality and Tourism

Guest Service Manager (Front Office And Food And Beverage)

United Kingdom, Bournemouth Employment contract 27300.00 GBP / Year · Job Posted June 16, 2026
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Job Responsibility

  • Managing the guest services team and ensuring that guests receive exceptional service throughout their stay
  • Overseeing front desk operations
  • Managing reservations
  • Handling guest complaints
  • Ensuring cleanliness and maintenance of guest rooms and common areas
  • Managing the budget for the department
  • Hiring and training staff
  • Developing and implementing guest service policies and procedures
  • Maintaining positive relationships with guests
  • Ensuring the hotel's reputation for excellent customer service is upheld

Requirements

  • Prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service
  • Excellent communication and interpersonal skills
  • Strong leadership and organisational skills
  • Good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools

What we offer

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Uncapped incentives to reward you for your contributions
  • Flexible working opportunities
  • Minimum of 18 days holiday
  • Staff meals on duty
  • Starting salary above national minimum wage
  • Access to hotel gym facilities
  • Career and lifestyle breaks – Allowing you to take time off for key life events
  • Free staff parking
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