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Guest Service Manager (F&B - Flexible Contract)

United Kingdom, Birmingham Employment contract 14.37 GBP / Hour · Job Posted July 14, 2026
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Job Description

The Guest Service Manager plays a pivotal role in ensuring exceptional guest experiences across all areas of the hotel, including reception, restaurant, and bar. As a hands-on leader, you will oversee daily operations, support and mentor team members, and ensure the smooth running of all guest-facing services while upholding Aloft brand standards.

Job Responsibility

  • Ensure exceptional guest experiences across all areas of the hotel including reception, restaurant, and bar
  • oversee daily operations
  • support and mentor team members
  • ensure smooth running of all guest-facing services
  • uphold Aloft brand standards

Requirements

  • Passionate about providing an exceptional guest experience and living through our brand standards
  • personality and a real flair for hospitality

What we offer

  • Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
  • subsidised meals on duty
  • paid breaks
  • financial contribution towards childcare from day 1 of employment
  • annual wellbeing allowance up to £350 from 12 months service
  • a minimum of 30 days holiday (pro rata for part time and condensed hours working patterns)
  • salary sacrifice schemes – holiday purchase scheme and cycle to work scheme
  • Wagestream – stream up to 40% pay as it is earned and set automatic savings
  • 24/7 access to employee assistance programme
  • company sick pay
  • annual reviews for salary and employee benefits
  • genuine commitment to personal and professional growth
  • regular recognition of your contribution including team appreciation days and events, quarterly and annual awards and on-the-spot rewards

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