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The Guest Service Manager plays a pivotal role in ensuring exceptional guest experiences across all areas of the hotel, including reception, restaurant, and bar. As a hands-on leader, you will oversee daily operations, support and mentor team members, and ensure the smooth running of all guest-facing services while upholding Aloft brand standards.
Job Responsibility
Ensure exceptional guest experiences across all areas of the hotel including reception, restaurant, and bar
oversee daily operations
support and mentor team members
ensure smooth running of all guest-facing services
uphold Aloft brand standards
Requirements
Passionate about providing an exceptional guest experience and living through our brand standards
personality and a real flair for hospitality
What we offer
Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
subsidised meals on duty
paid breaks
financial contribution towards childcare from day 1 of employment
annual wellbeing allowance up to £350 from 12 months service
a minimum of 30 days holiday (pro rata for part time and condensed hours working patterns)
salary sacrifice schemes – holiday purchase scheme and cycle to work scheme
Wagestream – stream up to 40% pay as it is earned and set automatic savings
24/7 access to employee assistance programme
company sick pay
annual reviews for salary and employee benefits
genuine commitment to personal and professional growth
regular recognition of your contribution including team appreciation days and events, quarterly and annual awards and on-the-spot rewards