Guest Service Lead Job at Legends Global (El Paso)

Job Description

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for Guest Services. Guest Services are responsible for welcoming our guests and setting the tone for a positive and fun environment for all to enjoy! Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools. The Guest Services Lead reports to the Guest Services Supervisor and is responsible for assisting in all areas of the guest services department. This role involves overseeing staff, supervising and coordinating programs and personnel to ensure highest level of customer service and satisfaction. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.

Job Responsibility

Welcome guests to our El Paso Waterparks in a warm friendly manner
Assists in overseeing daily operation of the guest services department
Assists in coordination of department schedules
Ability to problem solve and react quickly to guests needs
Complete daily tasks and checks lists regarding cash handling, opening, and closing procedures as needed
Ability to implement strategic sales initiatives as trained by Guest Service supervisor or Management
Ability to implement strategic sales initiatives training with Guest Service staff members
Ensures Guest Services employees rotation and breaks are done efficiently
Explain various ticket and season pass purchase options and stay up to date with ticket prices, park operation and policies
Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events
Ability to assist with and/or act as the host for daily operations for birthday parties, Cabana Rentals, or any Special Groups or events
Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales and Food & Beverage
Ability to conduct audits within the department
Responsible for the care and upkeep of issued equipment
Participate in service training programs for safety, and customer service
Serve in a public information/relations capacity
Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to supervisor
Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements
Stay current with all training policies and procedures
Enforce El Paso Water Parks & Legends Global safety standards
Complete all required company trainings and compliance courses as assigned
Adheres to company standards and maintains compliance with all policies and procedures
Welcome and ensure that guests receive outstanding customer service by providing a friendly, fun, safe environment
Maintains high standards, positive attitude, and professional appearance
Attend staff meetings and daily stand-ups. Develop and maintain a harmonious working relationship with all other departments
Work extended and/or irregular hours including nights, weekends and holidays as needed
Performs other related duties as assigned

Requirements

Must be 16 years of age or older required
Ability to understand and follow verbal directives and written directions
Bilingual (English and Spanish) preferred
When required, must work outdoors in various weather conditions
Effective Communication and interpersonal skills
Must be able to obtain or have a current Food Handler’s certificate
Must be able to work a flexible schedule, including nights, weekends, and holidays
Computer knowledge and typing skills
Working towards a High School Diploma or GED preferred
1-2 years in customer service and/or related field
Operate a computer using Windows, Microsoft Office, and other standard office equipment preferred
Experience in operating a POS (Point of Sale) System preferred
Ability to work in prolonged stationery position and move about the facilities for prolonged periods of time
Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs
Comfortable working outdoors in various weather conditions

Nice to have

Bilingual (English and Spanish) preferred
Experience in operating a POS (Point of Sale) System preferred

Legends Global - All Job Offers

Select Country

Guest Service Lead

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Guest Service Lead

Banquet Captain - Specializing in Guest Service & Experience

Guest Service Manager

Pool Service & Guest Experience Manager

Guest Service Manager

Front Office Guest Service Agent

Assistant Manager - Guest Service

Guest Service Manager

Guest Service Manager

Our AI answers in your language