Guest Service Intern Job at Four Seasons (Beijing)

Guest Service Associate-Housekeeping

Location

India , Mumbai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms
Replace dirty linens and terry with clean items
Make beds and fold terry
Clean bathrooms
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture, and appliances

Fulltime

Guest Service Representative

We are partnering with a growing organization to permanent a Guest Service Repre...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service experience (call center, hospitality, retail, or similar)
Ability to remain calm and detail oriented when working with frustrated customers
Excellent listening skills and attention to detail
Comfortable multitasking and prioritizing in a fast-paced environment
Reliable, punctual, and accountable
Positive, team-oriented mindset
Basic computer skills with the ability to learn new systems quickly

Job Responsibility

Serve as a primary point of contact for guests via phone, email, and chat
Handle guest inquiries, concerns, and claims with a high level of professionalism and empathy
Support membership management, including renewals, updates, and retention efforts
Assist with account updates and troubleshoot customer issues during system transitions
Ensure timely and accurate resolution of guest concerns while maintaining strong service quality
Collaborate with internal teams to escalate and resolve issues when needed
Provide a positive, solution-focused experience for every guest interaction

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

Guest Service Representative NIGHTS

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

28200.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products, and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Great team spirit according to our slogan ‘It’s not over until we get a smile’
Exclusive employee discounted rate to Vertiq hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Service Agent

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One+ years of experience within a luxury hotel or similar high-end hospitality environment
Ability to support luggage handling
Excellent interpersonal and communication skills, with the ability to engage guests effectively across different channels and create genuine connections
Strong cross-cultural sensitivity and a natural customer-service orientation, with the ability to adapt to diverse guest needs
A guest-centric mindset with a deep understanding of personalization, guest journey management, and emotional engagement
Confidence in interacting with guests in multiple languages, both verbally and in writing (email/chat)
Passion for delivering intuitive and memorable experiences, enriched with warmth, empathy, and attention to detail
Strong organizational skills and the ability to multitask in a fast-paced environment while maintaining accuracy and poise
Fluency in English and Italian

Job Responsibility

Welcome guests, provide room escorting, handle all guest interactions across multiple channels, in person, phone, email, and chat, ensuring a seamless and professional experience in multiple languages
Engage with guests throughout the property, lobby, F&B outlets, offering guidance, assistance, and personalized recommendations, while actively promoting internal outlets and curated external experiences
Manage guest requests and reservations across the full guest journey, from pre-arrival to post-departure, including restaurant bookings, transportation, and concierge-style support
Respond promptly and effectively to guest needs, ensuring clarity, personalization, and consistency across all touchpoints
Log guest preferences, interactions, and follow-up tasks into Four Seasons systems to support recognition and personalization
Assist other departments during peak periods, ensuring continuity of guest service and smooth cross-functional collaboration
Own service recovery efforts by addressing guest concerns with empathy, taking corrective action, and ensuring appropriate follow-up
Support daily operational planning by coordinating guest requests, compiling information, and contributing to internal briefing notes

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Service Expert

The Westin Perth is looking for our next Guest Service Expert - Part Time. Our j...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Competent with Word, Excel, PowerPoint and software packages
Competent with OPERA Software or similar
Passion for delivering energetic customer service
Positive attitude and an electric personality
Articulate and confident in English language
To have ability to smile on the phone
Passionate about a career in hospitality management
Australian Working Rights

Job Responsibility

The check in and check out of hotel guests
Maintaining guest accounts
Taking reservations when required
Assisting with all guest enquiries and directing internal and external phone calls
Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance
May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system
Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction
You will have to rotate to cover some of our overnight shifts

What we offer

Parental leave
Birthday leave
Long service leave portability across all 30 Marriott Brands
Travel & stay benefits including eligibility into our Bonvoy loyalty program
Incentive, recognition, and wellbeing programs
Excellent career growth and learning opportunities
Access to Employee Assistance Programs

Parttime

Guest Service Expert

Our jobs aren’t just about putting food on the table that our guests will enjoy ...

Location

Costa Rica , Reserva Conchal

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1 year related work experience
No supervisory experience
None

Job Responsibility

Setting tables
Communicating with the kitchen
Interacting and serving guests
Cleaning work areas and supplies
Creating a safe workplace
Following company policies and procedures
Upholding quality standards
Ensuring professional uniform, personal appearance, and communications
Standing, sitting, or walking for an extended time
Moving over sloping, uneven, or slippery surfaces

Fulltime

F&B Service Intern

The main purpose of the role is to support the F&B Service team in delivering a ...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Positive attitude and willingness to learn
Good interpersonal and teamwork skills
Basic organizational abilities and attention to detail
Passion for hospitality and guest service
Good Italian and English communication skills

Job Responsibility

Assist the service team in setting up and clearing tables
Support the mise en place before, during and after service
Assist in serving food and beverages under supervision
Ensure cleanliness and organization of the service areas
Collaborate with the team to ensure smooth and efficient service
Support basic operational tasks as required

What we offer

500€ monthly expense reimbursement
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

F&B Service Intern

At Four Seasons, we are more than just a luxury hotel brand – we are a family co...

Location

Czechia , Prague

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A genuine passion for the hospitality industry and a natural talent for ensuring our guests feel at home
attention to detail
strong interpersonal and communication skills
the ability to multi-task with excellent organizational skills
be a team player
bring your personal touch and energy to our guest experiences
this position requires applicants to have current work authorization in the country of Czech Republic or EU Passport

Job Responsibility

Have knowledge of full restaurant menu in order to be able to provide extensive descriptions of the dishes to our guests
Have knowledge of the wine list and cocktails with the ability to effectively provide descriptions to our guests on wines by the glass and signature cocktails, as a minimum
Responsibility for all the dishes expedited from the kitchen, their presentation and delivery to the correct table
Assist with the cleaning of operational areas
Assist with the setup of the dining areas

What we offer

Complimentary Employee Meals
Complimentary Uniform provided, uniform laundry/dry cleaning
Housing provided

Fulltime

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Guest Service Intern

Job Description

Job Responsibility

Requirements

What we offer

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