Guest Service Intern Job at Four Seasons (Beijing)

Se intern

SE Intern position at The Westin Nanjing Xuanwu Lake focused on guest services o...

Location

China , Nanjing

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to appropriate extensions
Receive, record, and relay messages accurately
Log guest requests or issues into computer
Contact appropriate individuals or departments
Follow up with guests to ensure request resolution
Provide information about room features, property amenities, and local areas of interest
Process room service orders

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering wellness environment

Fulltime

New

Assistant Guest Relations Manager

Assist in overseeing daily guest relations operations. Supervise, guide, and men...

Location

Egypt , Sharm El-Sheikh

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

High or Intermediate qualification
Bachelor’s degree in Hospitality, Business Administration, or related field preferred
2–4 years of experience in guest relations, front office, or customer service roles
Previous experience assisting in managing guest services operations
Strong knowledge of guest relations procedures, hospitality standards, and service protocols
Ability to handle guest inquiries, requests, complaints, and conflicts professionally
Excellent interpersonal, communication, and problem-solving skills
Ability to supervise and coordinate front-line staff when required
Strong organizational and time-management skills
Proficiency in MS Office (Word, Excel, Outlook) and guest management software

Job Responsibility

Assist in overseeing daily guest relations operations
Supervise, guide, and mentor guest relations staff, including front desk, concierge, and service teams
Handle guest inquiries, complaints, and special requests professionally and promptly
Provide personalized service to VIP and international guests, including Russian-speaking clientele
Ensure smooth check-in, check-out, registration, and room allocation procedures
Maintain accurate guest records, incident reports, and service logs
Coordinate with housekeeping, maintenance, security, and other departments to resolve guest issues efficiently
Assist in planning, organizing, and implementing guest service initiatives and events
Conduct regular inspections of guest areas to ensure cleanliness, safety, and service quality
Support staff training, development, and performance evaluation programs

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Soho Grand Hotel is a high energy, hospitali...

Location

United States , New York

Salary:

75000.00 - 80000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Hotel management: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Experience in managing training schedules and budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Ability to work well with all levels of internal management and team as well as outside clients
Ability to share the feedback and online reviews with appropriate departments coaching when necessary

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

AV Technician

In joining Marriott Hotels, you join a portfolio of brands with Marriott Interna...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification

Job Responsibility

Creating a safe workplace
Following company policies and procedures
Upholding quality standards
Ensuring professional uniform, appearance, and communication
Moving, lifting, carrying, pushing, pulling objects weighing less than or equal to 50 pounds
Executing event functions from start to finish

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Roxy Hotel is a high energy, hospitality pro...

Location

United States , New York

Salary:

70000.00 - 75000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)
Experience in managing training budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Assist with amenities, all special requests, reconfirm details
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Work well with all levels of internal management and team as well as outside clients

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Cosmetologist

Responsible for performing professional cuts, styles, chemical services, therape...

Location

United States , Albuquerque

Salary:

16.14 USD / Hour

Casino Careersv

Expiration Date

Until further notice

Requirements

High School Diploma or General Education Degree (GED) Equivalent
Must possess and maintain a valid New Mexico State Cosmetology License
Must be able to acquire and maintain Gaming License issued through POIGRA
Must be able to successfully pass a pre-employment drug test and background investigation
Must be flexible with work schedule
Must maintain all Isleta Resort and Casino-wide educational and certification requirements
Must possess/obtain and maintain a New Mexico Alcohol Servers License

Job Responsibility

Performs hair, skin, depilatory services, body treatments, and nail care services
Provides exceptional guest service
Assists and responds to guests’ inquiries
Resolves guest service issues
Cleans work areas after performing services and at the end of each shift
Promotes and ensures an open and welcoming atmosphere
Greets internal and external guests
Gives basic instruction and information on all promotions and special events

What we offer

Comprehensive Benefits package
matching 401K program
Career Development & Advancement
Generous PTO
Recognition & Incentives
Team Member Dining
opportunities for Community Engagement

Fulltime

Assistant Guest Service Manager

Assisting the Guest Service Manager with managing the guest flow and service pro...

Location

United States , Aiken

Salary:

Not provided

The Fresh Market

Expiration Date

Until further notice

Requirements

3 plus years of experience in a guest service role
1 plus years of leadership experience
Working knowledge of Microsoft Office
Must be at least 18 years of age
Willingness to work a flexible schedule, including weekends, days, evenings, and holidays

Job Responsibility

Assist the Guest Service Manager with managing guest flow and service at the front-end
Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe
Manage front end guest flow to achieve operational success and an excellent shopping experience
Direct the guest service team to maintain sanitation and cleanliness at the front end and guest restrooms
Managing order guides/ordering deadlines/reducing shrink/damage
Engage, motivate, coach, and train team members “on-the-job” as well as through internal training platform to provide excellent guest service in a safe and secure manner

What we offer

Team Member discount of 30%
Early Earn Wage Access (access up to 50% (max $500) of earned wages on-demand per pay period)
401K contribution and company match
Financial Wellness Program
Personal time off and additional time off purchase plans
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
Discounts on pet insurance, daycare, event tickets, and many more

Fulltime

TUI Hotel Rep

Join TUI as a Hotel Rep and be part of a truly international team that works har...

Location

Curaçao , Willemstad

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

A naturally helpful, adaptable and professional personality
100% guest focused - can interact with international guests, suppliers & TUI colleagues
Technically capable with a digital first attitude
Quick learner who has the willingness to learn and remains calm in a crisis
Driven by sales - can match the needs of our guest to the right products and sales channels
A highly engaging communicator who can build relationships virtually as well as face to face
Fluent in verbal and written Dutch & English, additional European languages advantageous
Driving licence required

Job Responsibility

Do everything possible to provide genuinely helpful service
Help and guide international guests through the digital self-service and sales tools available to them
Fully resolve all questions/enquiries during your first contact with a guest
Hit your resort revenue targets by promoting and selling our TUI experiences to your guests
Quickly learn operational and company knowledge using several types of digital technology
Daily contact with suppliers, colleagues & guests in destination to co-ordinate the daily operation
Give support and reassurance to guests who are experiencing disruption during their holidays
Support colleagues at the airport upon TUI arrivals

What we offer

Competitive salary
iPad & uniform provided
Free language lessons, learning weeks and development programmes
Excellent career development opportunities

Fulltime

Guest Service Intern

Four Seasons

Location:
China , Beijing

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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