Guest Service Intern Job at Four Seasons (Beijing)

Se intern

SE Intern position at The Westin Nanjing Xuanwu Lake focused on guest services o...

Location

China , Nanjing

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to appropriate extensions
Receive, record, and relay messages accurately
Log guest requests or issues into computer
Contact appropriate individuals or departments
Follow up with guests to ensure request resolution
Provide information about room features, property amenities, and local areas of interest
Process room service orders

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering wellness environment

Fulltime

Assistant Guest Relations Manager

Assist in overseeing daily guest relations operations. Supervise, guide, and men...

Location

Egypt , Sharm El-Sheikh

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

High or Intermediate qualification
Bachelor’s degree in Hospitality, Business Administration, or related field preferred
2–4 years of experience in guest relations, front office, or customer service roles
Previous experience assisting in managing guest services operations
Strong knowledge of guest relations procedures, hospitality standards, and service protocols
Ability to handle guest inquiries, requests, complaints, and conflicts professionally
Excellent interpersonal, communication, and problem-solving skills
Ability to supervise and coordinate front-line staff when required
Strong organizational and time-management skills
Proficiency in MS Office (Word, Excel, Outlook) and guest management software

Job Responsibility

Assist in overseeing daily guest relations operations
Supervise, guide, and mentor guest relations staff, including front desk, concierge, and service teams
Handle guest inquiries, complaints, and special requests professionally and promptly
Provide personalized service to VIP and international guests, including Russian-speaking clientele
Ensure smooth check-in, check-out, registration, and room allocation procedures
Maintain accurate guest records, incident reports, and service logs
Coordinate with housekeeping, maintenance, security, and other departments to resolve guest issues efficiently
Assist in planning, organizing, and implementing guest service initiatives and events
Conduct regular inspections of guest areas to ensure cleanliness, safety, and service quality
Support staff training, development, and performance evaluation programs

Fulltime

Guest Coordinator

The Guest Coordinator is responsible for engaging with guests and promoting the ...

Location

United States , Vestal

Salary:

16.00 - 20.00 USD / Hour

Ulta Beauty

Expiration Date

Until further notice

Requirements

High school diploma is preferred
1 year of relevant work experience or equivalent combination of education and relevant work experience
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
Demonstrate significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Strong communication skills
Ability to troubleshoot
Ability to work independently and as part of a team
Work a flexible schedule to include days, evenings, weekends, and holidays

Job Responsibility

Engage with guests and promote the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person
Represent the image, products, and culture of Ulta Beauty
Support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards)
Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service
Courteously handle sales, refunds and exchanges
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon
Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals

What we offer

Part-time positions are eligible for dental, vision, life, and disability benefits

Parttime

Guest Coordinator

The Guest Coordinator is responsible for engaging with guests and promoting the ...

Location

United States , San Antonio

Salary:

Not provided

Ulta Beauty

Expiration Date

Until further notice

Requirements

High school diploma is preferred
1 year of relevant work experience or equivalent combination of education and relevant work experience
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
Demonstrate significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Strong communication skills
Ability to troubleshoot
Ability to work independently and as part of a team

Job Responsibility

Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service
Courteously handle sales, refunds and exchanges
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon
Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
Maintain prompt, regular attendance
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served

Parttime

Guest Coordinator

The Guest Coordinator is responsible for engaging with guests and promoting the ...

Location

United States , Scottsdale

Salary:

Not provided

Ulta Beauty

Expiration Date

Until further notice

Requirements

High school diploma is preferred
1 year of relevant work experience or equivalent combination of education and relevant work experience
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
Demonstrate significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Strong communication skills
Ability to troubleshoot
Ability to work independently and as part of a team

Job Responsibility

Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service
Courteously handle sales, refunds and exchanges
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon
Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
Maintain prompt, regular attendance
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served

Parttime

Assistant Manager - Guest Service

Position Overview: Responsible for maintaining high quality of guest services pr...

Location

India , Mumbai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Graduate in Hotel Management / Hospitality Management (preferred)
Any graduate with relevant hotel experience may also be considered
3–5 years in Front Office / Guest Services
At least 1–2 years in a supervisory role (Team Leader / Supervisor)
Experience in mid-scale or branded hotels (Accor preferred)
Knowledge of PMS (Opera / or similar systems)
Understanding of check-in/check-out procedures, reservations, billing
Familiarity with guest handling, complaint resolution, and upselling
Strong guest engagement & service excellence mindset
Ability to handle escalations and difficult situations

Job Responsibility

Maintain high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay
Optimize hotel occupancy, room rate, handling guest complaints professionally and effectively
Assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel
Responsible for sales according to hotel task
Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive
Assist in conducting training for all Guest Service team
Assist Guest Service Manager in formulating new procedures and directives in order to continue improve the Department
Assist the Guest Service Manager in establishing on-going On Job Training Programs within the department
Induct new staff into the team, department and Hotel in the first week of their employment following guidelines

Fulltime

Spa Receptionist

Responsible for greeting guests, communicating spa and salon treatments and serv...

Location

United States , Albuquerque

Salary:

14.62 USD / Hour

Casino Careersv

Expiration Date

Until further notice

Requirements

Must be 18 years or older
High School Diploma or General Education Degree (GED) equivalent, preferred
Six (6) months cash handling experience, required
Six (6) months general spa/salon experience, Preferred
Must be able to acquire and maintain Gaming License issued through POIGRA
Must be able to successfully pass a pre-employment drug test and background investigation
Must be flexible with work schedule
Must maintain all Isleta Resort and Casino-wide educational and certification requirements
Must possess and maintain an American Red Cross CPR Certification and Health Card, required
Must possess/obtain and maintain a New Mexico Alcohol Servers License, required

Job Responsibility

Responsible for greeting guests, communicating spa and salon treatments and services, scheduling appointments, maintaining a safe and inviting spa environment while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests
Responds to all guest needs and requests in an informative, professional manner while using appropriate customer service etiquette
Schedules guests for services while implementing proper procedures
Informs guests of salon and spa services
Closes sales and encourages guests to pre-book services
Offers cross-service recommendations
Executes standard telephone procedures using appropriate customer service etiquette
Confirms scheduled appointments with reminder phone calls to guests
Informs service professionals of arrived guests
Resolves guest challenges utilizing support from Salon Manager/Supervisor

What we offer

Comprehensive Benefits package
matching 401K program
Career Development & Advancement
Generous PTO
Recognition & Incentives
Team Member Dining
opportunities for Community Engagement

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Soho Grand Hotel is a high energy, hospitali...

Location

United States , New York

Salary:

75000.00 - 80000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Hotel management: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Experience in managing training schedules and budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Ability to work well with all levels of internal management and team as well as outside clients
Ability to share the feedback and online reviews with appropriate departments coaching when necessary

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Guest Service Intern

Four Seasons

Location:
China , Beijing

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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