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The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.
Job Responsibility:
Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines
Housekeeping functions such as cleaning & maintaining guest accommodation
Food & Beverage functions such as preparing and serving Food & Beverages
Maintenance functions such as maintaining guest accommodation and common areas
Requirements:
Genuine passion for customer service
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
Ability to work a flexible roster, including weekends, evenings and school holiday period
Current drivers licence (preferable)
What we offer:
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand