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Guest Service Generalist

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Wyndham Destinations

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Location:
Australia , Merrijig

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Guest Service Generalist at The Sebel Pinnacle Valley Resort is responsible for completing daily Front Office, Food & Beverage, Housekeeping, Maintenance and Ski Shop functions. This role is responsible for ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Job Responsibility:

  • Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
  • Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines
  • Housekeeping functions such as cleaning & maintaining guest accommodation
  • Food & Beverage functions such as preparing and serving Food & Beverages
  • Ski shop attendant duties including supporting retail services, providing advice and assisting with fitting of ski equipment
  • Achievement of monthly sales targets for the ski shop
  • Design and create a small café-style menu
  • Manage food preparation and presentation
  • Provide excellent front-of-house service
  • Work independently and lead all aspects of café operations
  • Maintenance functions such as maintaining guest accommodation and common areas

Requirements:

  • Previous experience within a similar hotel position is desirable, but not essential
  • No experience or qualifications required
  • Fluency in English (written and verbal)
  • Genuine passion for customer service
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • Ability to work a flexible roster, including weekends, evenings and school holiday period
What we offer:
  • Birthday leave to celebrate your special day
  • Subsidised private health insurance (following successful probation completion)
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Shared rental accommodation available (including WIFI and Electricity)

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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