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The Guest Service Generalist at Club Wyndham Wanaka is responsible for completing daily Front Office, Food & Beverage, Housekeeping and Maintenance functions. This role is responsible for ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.
Job Responsibility:
Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines
Housekeeping functions such as cleaning & maintaining guest accommodation
Food & Beverage functions such as preparing and serving Food & Beverages
Design and create a small café-style menu
Manage food preparation and presentation
Provide excellent front-of-house service
Work independently and lead all aspects of café operations
Maintenance functions such as maintaining guest accommodation and common areas
Requirements:
Previous experience within a similar hotel position is desirable, but not essential
No experience or qualifications required
Fluency in English (written and verbal)
Genuine passion for customer service
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
Ability to work a flexible roster, including weekends, evenings and school holiday period
What we offer:
Subsidised private health insurance (following successful probation completion)
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand