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Guest Service Generalist

New Zealand, Wanaka 26.83 NZD / Hour · Job Posted February 14, 2026
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Job Description

The Guest Service Generalist at Club Wyndham Wanaka is responsible for completing daily Front Office, Food & Beverage, Housekeeping and Maintenance functions. This role is responsible for ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Job Responsibility

  • Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
  • Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines
  • Housekeeping functions such as cleaning & maintaining guest accommodation
  • Food & Beverage functions such as preparing and serving Food & Beverages
  • Design and create a small café-style menu
  • Manage food preparation and presentation
  • Provide excellent front-of-house service
  • Work independently and lead all aspects of café operations
  • Maintenance functions such as maintaining guest accommodation and common areas

Requirements

  • Previous experience within a similar hotel position is desirable, but not essential
  • No experience or qualifications required
  • Fluency in English (written and verbal)
  • Genuine passion for customer service
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • Ability to work a flexible roster, including weekends, evenings and school holiday period

What we offer

  • Subsidised private health insurance (following successful probation completion)
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand

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