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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Service Expert

United States, Cleveland 12.38 USD / Hour · Job Posted January 21, 2026
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Job Description

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

Job Responsibility

  • Setting tables
  • Communicating with the kitchen
  • Interacting and serving guests
  • Cleaning work areas and supplies
  • Making transactions feel like part of the experience
  • Creating a safe workplace
  • Following company policies and procedures
  • Upholding quality standards
  • Ensuring uniform, personal appearance, and communications are professional
  • Managing the menu
  • Taking a hands-on approach to work
  • Delivering the Gold Standards of The Ritz-Carlton graciously and thoughtfully every day

Requirements

  • High school diploma or G.E.D. equivalent
  • Less than 1 year related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for an extended time
  • Ability to move over sloping, uneven, or slippery surfaces
  • Ability to read and visually verify information
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

What we offer

  • Chance to be proud of the work you do and who you work with
  • Opportunity to join a portfolio of brands with Marriott International
  • Chance to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you
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