Guest Service Expert Job at Marriott Bonvoy (Perth)

Job Description

The Westin Perth is looking for our next Guest Service Expert - Part Time. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility

The check in and check out of hotel guests
Maintaining guest accounts
Taking reservations when required
Assisting with all guest enquiries and directing internal and external phone calls
Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance
May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system
Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction
You will have to rotate to cover some of our overnight shifts

Requirements

Competent with Word, Excel, PowerPoint and software packages
Competent with OPERA Software or similar
Passion for delivering energetic customer service
Positive attitude and an electric personality
Articulate and confident in English language
To have ability to smile on the phone
Passionate about a career in hospitality management
Australian Working Rights

What we offer

Parental leave
Birthday leave
Long service leave portability across all 30 Marriott Brands
Travel & stay benefits including eligibility into our Bonvoy loyalty program
Incentive, recognition, and wellbeing programs
Excellent career growth and learning opportunities
Access to Employee Assistance Programs

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