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Guest Service Expert

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Marriott Bonvoy

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Location:
Australia , Perth

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Westin Perth is looking for our next Guest Service Expert - Part Time. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

  • The check in and check out of hotel guests
  • Maintaining guest accounts
  • Taking reservations when required
  • Assisting with all guest enquiries and directing internal and external phone calls
  • Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
  • Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance
  • May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system
  • Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction
  • You will have to rotate to cover some of our overnight shifts

Requirements:

  • Competent with Word, Excel, PowerPoint and software packages
  • Competent with OPERA Software or similar
  • Passion for delivering energetic customer service
  • Positive attitude and an electric personality
  • Articulate and confident in English language
  • To have ability to smile on the phone
  • Passionate about a career in hospitality management
  • Australian Working Rights
What we offer:
  • Parental leave
  • Birthday leave
  • Long service leave portability across all 30 Marriott Brands
  • Travel & stay benefits including eligibility into our Bonvoy loyalty program
  • Incentive, recognition, and wellbeing programs
  • Excellent career growth and learning opportunities
  • Access to Employee Assistance Programs

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Parttime
Work Type:
On-site work
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