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Marriott Bonvoy · Hospitality and Tourism

Guest Service Expert

Australia, Port Douglas · Job Posted June 10, 2026

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Job Description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Desk Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Job Responsibility

Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
Support the front office team in general operational tasks
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Marriott Bonvoy - All Job Offers

Port Douglas

Guest Service Expert

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Communicate with the kitchen
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Clean work areas and supplies
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