Guest Service Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Perth

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Westin Perth is looking for our next Guest service Expert with main duties as Service Express Agent (SXP Agent) who is the heart of the hotel by being the connection between guests and all of the hotel departments.

Job Responsibility:

Assisting with all guest enquiries and directing internal and external phone calls
May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system
Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction
Maintaining guest accounts
Taking reservations when required
The check in and check out of hotel guests if required
Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance

Requirements:

Competent with Word, Excel, PowerPoint and software packages
Competent with OPERA Software or similar
Passion for delivering energetic customer service
Positive attitude and an electric personality
Articulate and confident in English language
To have ability to smile on the phone
Passionate about a career in hospitality management

What we offer:

Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
Travel & stay benefits including eligibility into our Bonvoy loyalty program
Incentive, recognition, and wellbeing programs
Excellent career growth and learning opportunities
Access to Employee Assistance Programs

Additional Information:

Job Posted:
July 23, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Guest Service Expert