Guest Service Expert Team Leader, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Perth

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Westin Perth is seeking a passionate and experienced Guest Service Expert Team Leader to join our Front Office team. Marriott International is the world's leading global hospitality company, with 8,000 properties across 130 countries. As a team member, you'll support guest check-ins, train team members, address guest concerns, and maintain operational standards. Be part of a dynamic team and enjoy Marriott's extensive benefits.

Job Responsibility:

Lead and support the Service Express team to ensure smooth daily operations
Organize, confirm, and oversee guest check-ins/check-outs, reservations, and billing processes
Respond to guest requests and ensure timely resolution, including follow-ups from previous shifts
Provide guidance and training to team members, fostering a culture of excellence and accountability
Maintain accurate records, run daily reports/logs, and complete cashier duties
Ensure compliance with safety, security, and operational standards
Act as a role model in delivering warm, professional, and anticipatory service
Assist with food & beverage orders and coordinate with other departments as needed
Support MODs and Loss Prevention with incident reporting and guest concerns
Uphold Marriott’s standards of appearance, confidentiality, and guest engagement

Requirements:

Previous experience in Front Office or Guest Services, ideally in a supervisory capacity
Proficiency in OPERA or similar hotel management systems
Strong communication and interpersonal skills
Ability to lead by example and motivate a team
A passion for hospitality and delivering memorable guest experiences
Confidence in handling guest concerns with professionalism and empathy
Flexibility to work varied shifts, including weekends and public holidays
Physical ability to stand, walk, and lift up to 10kg as needed

What we offer:

Parental leave
Birthday leave
Long service leave portability across all 30 Marriott Brands
Travel & stay benefits including eligibility into our Bonvoy loyalty program
Incentive, recognition, and wellbeing programs
Excellent career growth and learning opportunities
Access to Employee Assistance Programs

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Expert Team Leader