Guest Service Expert- In Room Dining Job at Marriott Bonvoy (Amelia Island)

B&F Service Expert - In Room Dining

Our jobs aren’t just about putting food on the table that our guests will enjoy ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1 year related work experience
No supervisory experience
No license or certification required
Ability to create a safe workplace, follow company policies and procedures, uphold quality standards, maintain professional uniform, personal appearance, and communications
Ability to stand, sit, or walk for an extended time
Ability to move over sloping, uneven, or slippery surfaces
Ability to read and visually verify information
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Job Responsibility

Build an experience that is memorable and unique
Take the initiative and deliver a wide range of services to make sure that guests enjoy their meal
Setting tables
Communicating with the kitchen
Interacting and serving guests
Cleaning work areas and supplies
Make transactions feel like part of the experience

Fulltime

B&F Service Expert (Apprentice) - In Room Dining

Our jobs aren’t just about putting food on the table that our guests will enjoy ...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1 year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Setting tables
Communicating with the kitchen
Interacting and serving guests
Cleaning work areas and supplies
Managing the menu (read and visually verify information)
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Fulltime

In Room Dining - F&B Service Expert

Our jobs aren’t just about delivering food and beverages to guest rooms. We aim ...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel or upscale dining environment
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Detail-oriented with a passion for delivering excellence in guest service
Knowledge of overall hotel operations is beneficial to understand your role in the wider guest experience

Job Responsibility

Delivering an exceptionally high standard of five-star luxury lifestyle service within the in-room dining operation
Ensuring timely and accurate delivery of orders, with attention to presentation and guest preferences
Maintaining cleanliness and organization of trays, trolleys, and pantry areas at all times and promoting this as best practice
Proactively learning menu items, seasonal offerings, and changes in service standards – you are encouraged to review menus off shift
Maintaining up-to-date knowledge of company Food & Beverage Safety Programs within your area of responsibility, as well as all local, state, and federal regulations
Reporting maintenance issues immediately to appropriate personnel (management or maintenance)
Strong product knowledge of food, beverages, and in-room dining procedures is essential
Attitude, grooming, body language, and tone must always be positive, professional, and on brand
Attendance at monthly departmental meetings and 1:1 sessions is essential to stay informed and aligned
Carrying out other duties as required by the In-Room Dining or F&B Management team

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries

Fulltime

In-Room Dining Manager

The In-Room Dining Manager is responsible for planning, organizing, and directin...

Location

United States of America , Naples

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience is required
Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage
Strong leadership and conflict-resolution skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities in a fast-paced environment
Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Requires ability to operate computer equipment and other food and beverage computer systems
Ability to read, write, and speak English
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts.

Job Responsibility

Select, train, evaluate, lead, motivate, and coach all employees in the Room Service Department, ensuring adherence to cultural and core standards. Participate in long-term strategic planning for the operation
Maintain a visible presence in the operation, promoting positive public relations, recognizing staff achievements, and addressing guest complaints, concerns, or special requests promptly and professionally
Ensure the highest quality standards for all food items, ingredients, and preparation methods
Provide expert knowledge of wine, spirits, and menu offerings to deliver an exceptional in-room dining and private bar experience, available 24 hours a day
Collaborate with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to design effective menus and amenities, ensuring top-quality products at competitive prices. Participate in regular operational meetings for interdepartmental coordination
Manage labor and operating expenses through efficient scheduling, budgeting, purchasing, and inventory control, ensuring cost-effective operations
Regularly assess the physical condition of the facilities and equipment, making recommendations for repairs and improvements as necessary to maintain the outlet’s high standards

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

In Room Dining Server

Sensei Lāna’i, A Four Seasons Resort, is looking for an In Room Dining Server wh...

Location

United States of America , Lana'i city, Hawaii

Salary:

18.00 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Legal work authorization in United States
Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
Weekend, Holiday and evening availability required
Ability to communicate professional and accurately with strong Customer Service skills

Job Responsibility

Provide exceptional service and seamless coordination of in-room dining experiences for guests
Offer guests an enjoyable and expertly served dining experience while conforming to Four Seasons standards of excellence, food quality, professionalism and friendliness
Deliver exceptional 24/7 in-room dining service by providing food and beverages directly to guests’ rooms while ensuring a high-quality, enjoyable dining experience
Maintain a polished and professional appearance while delivering quick, accurate, and friendly in-room dining service
Communicate clearly with guests, accommodating special requests, ensuring timely delivery and proper order setup

What we offer

100% Employe contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.)
Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self

Fulltime

In-Room Dining Supervisor

Direct staff and serve guest needs by providing exceptional knowledge of food an...

Location

China , Shenzhen

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One to two years previous experience as captain, supervisory or senior server position in luxury hotel
College degree or equivalent
Fluent in spoken English, able to have daily conversations with guests

Job Responsibility

Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction
Assist managers to maintain normal operations
The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness
The ability to anticipate and service of guest’s requirements before requests are necessary
The ability to complete opening and closing side work as assigned and have all tables set according to standard
The ability to present menus and explanations for all menu items as well as specials of the day

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Employee Dormitory
Complimentary Employee Shuttle Bus

Fulltime

In-Room Dining & Pool Assistant Manager

As the IRD and Pool Assistant manager you will plan, organize, direct and contro...

Location

United States of America , Calistoga

Salary:

80000.00 - 83000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience
One to two years’ previous experience in a supervisory or assistant manager position in Food & Beverage (In-Room Dining/Restaurant/Pool)
Must have Food Handlers Permit and Responsible Beverage Service (RBS) Permit
Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Ability to multi-task in a high volume and demanding environment
Requires ability to operate computer equipment and other food & beverage computer systems
Strong problem solving skills, ability to handle difficult situations and guests
Requires reading, writing and oral proficiency in the English language

Job Responsibility

Plan, organize, direct and control the work of employees in the Resort’s In Room Dining and Pool Operations
Ensure maximum guest satisfaction through providing exceptional service and attention to guests and colleagues
Train, evaluate, motivate, coach, and discipline all employees in the Hotel’s In-Room Dining and Pool Operations
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Communicate with employees and managers to ensure operational needs are met
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements
Assist with the service of food to guests
Assist in making dining reservations and seating of guests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Employee Meals
401k Retirement Plans

Fulltime

In-Room Dining Server

The IRD Server is responsible for delivering outstanding guest service by demons...

Location

Bahamas , Paradise Island Nassau

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Deliver food orders including any special needs or requests to the guest in-room
check completed kitchen orders with the order taker or guest’s original order
transport items to the guestroom in a timely manner to ensure proper food quality
greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
communicate options for removal of trays and dishware
respond to request for tray removal according to established time standards
breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
properly and accurately close guest checks securing room number and signature
properly settle voided checks or complimentary meals

Job Responsibility

Deliver outstanding guest service by demonstrating expert knowledge of all food and beverage menu items, including detailed information on preparation methods

Fulltime

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Guest Service Expert- In Room Dining

Job Description

Job Responsibility

Requirements

What we offer

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