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14forty Logo 14forty · Hospitality and Tourism

Guest Service Coordinator

United Kingdom, London Employment contract 34100.00 GBP / Year · Job Posted March 25, 2026
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Job Description

We are recruiting a Guest Service Coordinator to join our vibrant and friendly Rapport team, based in Marble Arch. Working alongside a Team Leader and 4 Rapport Ambassadors, this is a chance to bring a guest focused service into a people focused environment. Our client is a prestigious multi-tenanted property management company. This is based at our client’s Head Office and is an elite role that is responsible for a number of high-level VIPs and senior members of the client team. The role will liaise with the Head Office team and the office manager to ensure a warm and elevated guest experience looking after the client floor and meeting room spaces.

Job Responsibility

  • Give immediate attention to every guest upon approach and ensure you acknowledge all guests upon arrival
  • Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner
  • If required, escort guests to required destination, ensuring smooth transitions between team members at each stage of their journey
  • Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival if applicable to the building
  • Proactively manage enquiries and requests in person, via the telephone or email, in a timely and professional manner
  • Continually develop client knowledge and awareness of all employees and guests
  • Proactively gather information and feedback from customers
  • Maintain the necessary awareness of building facilities to advise and direct guests appropriately
  • Deliver, send and receive messages and complete photocopying as required
  • Ensure that all attendees are pre-registered and that bookings without names are reconfirmed on the day
  • Maintain a strong awareness of business activity and communicate all updates to your team members

Requirements

  • Impeccable communication and interpersonal skills
  • A strong background in customer service, ideally in luxury hospitality or corporate environments
  • A calm approach to pressured situations and can anticipate client and guest needs
  • Demonstrates strong problem-solving skills
  • Possesses excellent IT skills
  • Can maintain a flexible, discreet and highly organised approach to managing multiple requests
  • Proactivity is key to this role

Nice to have

  • Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
  • Someone who prides themselves off their professional presentation

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause
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