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We are recruiting a Guest Service Coordinator to join our vibrant and friendly Rapport team, based in Marble Arch. Working alongside a Team Leader and 4 Rapport Ambassadors, this is a chance to bring a guest focused service into a people focused environment. Our client is a prestigious multi-tenanted property management company. This is based at our client’s Head Office and is an elite role that is responsible for a number of high-level VIPs and senior members of the client team. The role will liaise with the Head Office team and the office manager to ensure a warm and elevated guest experience looking after the client floor and meeting room spaces.
Job Responsibility:
Give immediate attention to every guest upon approach and ensure you acknowledge all guests upon arrival
Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner
If required, escort guests to required destination, ensuring smooth transitions between team members at each stage of their journey
Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival if applicable to the building
Proactively manage enquiries and requests in person, via the telephone or email, in a timely and professional manner
Continually develop client knowledge and awareness of all employees and guests
Proactively gather information and feedback from customers
Maintain the necessary awareness of building facilities to advise and direct guests appropriately
Deliver, send and receive messages and complete photocopying as required
Ensure that all attendees are pre-registered and that bookings without names are reconfirmed on the day
Maintain a strong awareness of business activity and communicate all updates to your team members
Requirements:
Impeccable communication and interpersonal skills
A strong background in customer service, ideally in luxury hospitality or corporate environments
A calm approach to pressured situations and can anticipate client and guest needs
Demonstrates strong problem-solving skills
Possesses excellent IT skills
Can maintain a flexible, discreet and highly organised approach to managing multiple requests
Proactivity is key to this role
Nice to have:
Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
Someone who prides themselves off their professional presentation