CrawlJobs Logo
DoubleTree by Hilton Orlando at SeaWorld Logo DoubleTree by Hilton Orlando at SeaWorld · Hospitality and Tourism

Guest Service Coordinator - Front Office

United States, Williamsburg · Job Posted May 05, 2026
Apply Position
Job Link Share

Job Description

The Guest Service Coordinator directly assists in the execution of operations in the Front Office. This position is based out of the Lodge Front Office and works directly with the Front Desk Agents, Bell Staff, and Housekeeping teams to ensure a successful guest journey. This position strives to continually improve guest satisfaction through thorough understanding of guest’s needs and diligent preplanning. The Guest Service Coordinator is tasked with answering the phone first and routing guests calls to their respective departments or assisting guests on the spot. Maintaining all programs required by Colonial Williamsburg Company, The Forbes Standards, the Marriott Autograph Collections Standards, and Crescent Hotels & Resorts is essential to this position.

Job Responsibility

  • Ensures high quality and consistency of Marriott Autograph Collections Standards are met
  • Communicates with guests before, during and after their stay, using a variety of operating systems
  • Keeps accurate records of guest information and requests
  • Dispatches other departments to act on guests requests in a timely manner
  • Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
  • thinks creatively to solve problems, to conduct organizational planning and to meet strategic goals
  • Aid the front desk and guest service agents and assists at the front desk when necessary
  • Reviews guest satisfaction results in a timely fashion including Medallia, TripAdvisor, and Google feedback
  • Effectively responds to guest feedback and actively seeks out a positive resolution for the guest
  • Follow department policies, procedures, and service standards, including safety policies
  • Perform additional duties as assigned
  • Works a flexible schedule, including days, nights, weekends, and holidays

Requirements

Prior experience in any customer service role

DoubleTree by Hilton Orlando at SeaWorld - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Service Coordinator - Front Office

8 matching positions

Front Office Guest Service Attendant

Assist staff with problem payments; process check-ins and check-outs; handle pay...
Location
Location
Fiji , Sheraton Fiji Golf & Beach Resort
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D.
  • At least 1 year of related work experience
  • Eligible for individuals with working rights in Fiji
Job Responsibility
Job Responsibility
  • Expediting problem payments
  • Following up with guest regarding satisfaction with guest-related issues
  • Processing check-ins and check-outs
  • Handling payment types
  • Resolving disputes
  • Coordinating with housekeeping
  • Running daily reports
  • Reviewing shift logs and memo books
  • Preparing and balancing receipts
  • Guiding and coaching employees
What we offer
What we offer
  • Equal opportunity employer
  • Fosters diverse environment
  • Non-discrimination policy
  • Parttime
Read More
Arrow Right

Guest Service Associate - Front Office

Process all guest check-ins, check-outs, room assignments, and room change/late ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None license or certification
Job Responsibility
Job Responsibility
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment
  • activate/reissue room keys
  • Ensure rates match market codes, document exceptions
  • Verify/adjust billing for guests
  • Communicate to appropriate staff when guests are waiting for an available room
  • Advise guest of messages
  • Clear departures in computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Fulltime
Read More
Arrow Right

Overnight Front Office Coordinator

Process all guest check-ins by confirming reservations, assigning room, and issu...
Location
Location
United States , Naples
Salary
Salary:
22.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks
  • Fulltime
Read More
Arrow Right

Front Office Coordinator

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...
Location
Location
United States , Naples
Salary
Salary:
20.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Giving guests a smooth check-in and check-out
  • Building an experience that is memorable and unique
  • Delivering a wide range of services that guide guests through their entire stay
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing the highlights of the local area
  • Creating a safe work place
  • Following company policies and procedures
  • Maintaining confidentiality
What we offer
What we offer
  • Service Charge Eligible
  • Commission Eligible
  • Fulltime
Read More
Arrow Right

Front Office - Guest Services Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Giving guests a smooth check-in and check-out
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing the highlights of the local area
  • Following policies and procedures related to handling money and maintaining the security of the cash drawer
  • Following all check-in/out BSA procedures for every type of reservations
  • Accurately relaying property services, amenities, hours of operation, layout, and activities to employees
  • Operating, organizing, and balancing a cash register
  • Executing all property reservation policies related to cancellations, guarantees, deposits, wait lists, changes, and exceptions
  • Fulltime
Read More
Arrow Right

Front Office Coordinator

Join our team as a Front Office Coordinator based in McLean, Virginia. As the fi...
Location
Location
United States , McLean
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of prior office experience
  • Strong organizational and multitasking skills in a fast-paced environment
  • Excellent verbal and written communication skills
  • Maintain a professional and welcoming office environment for all visitors and staff
  • Demonstrate strong computer and technology skills, including proficiency with Microsoft Office and workplace tools
  • Must own your transportation to handle catering orders
Job Responsibility
Job Responsibility
  • Greet and assist visitors, clients, and staff with professionalism and courtesy
  • Answer, screen, and route incoming calls efficiently
  • Manage appointment scheduling, event calendars, and maintain front desk operations
  • Ensure the reception area is well organized and presentable at all times
  • Oversee guest access and security by handling badging and ensuring proper check-in procedures
  • Provide administrative support including data entry, filing, and documentation
  • Utilize MS Office Suite for correspondence, data entry, and administrative tasks
  • Coordinate vendor relationships and manage deliveries, services, and related documentation
  • Help coordinate events- example holiday parties
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Front Office Coordinator

We are seeking a highly motivated, dynamic, Workplace Experience Coordinator to ...
Location
Location
United States , Glen Allen, Richmond
Salary
Salary:
30.00 - 34.00 USD / Hour
lorienglobal.com Logo
Lorien
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to be 100% onsite
  • Experience in office administration, facilities coordination or similar preferred
  • Excellent communication and interpersonal skills
  • Ability to handle confidential information with discretion
  • Excellent planning, organizational, and time management skills
  • Proficiency with Microsoft Office Suite and Google Workplace
  • Professional demeanor and enthusiasm about creating a positive work environment
  • Strong problem solving skills
  • Ability to thrive in a fast paced environment
Job Responsibility
Job Responsibility
  • Maintain a polished and inviting front office by greeting guests and employees, and directing visitors
  • Continually refine and implement front desk guidelines and systems to enhance efficiency and elevate our hospitality standards
  • Ensure the overall office appearance reflects our brand and culture, while proactively identifying opportunities to improve the workplace experience
  • Serve as the primary point of contact for employee inquiries and facilities related issues, ensuring prompt and professional resolutions
  • Coordinate the setup and breakdown of meeting rooms as necessary
  • Oversee the inventory and ordering of office supplies, and equipment including café supplies
  • Manage incoming and outgoing mail and packages
  • Organize incoming and outgoing mail and package delivery
  • Organize and manage weekly catered lunches, including menu selection, scheduling, order placement, setup and cleanup
  • Develop and maintain strong relationships with vendors and building management, including engineers, cleaning staff, contractor and catering services
  • Fulltime
Read More
Arrow Right

Front Office Coordinator

We are seeking a highly motivated, dynamic, Workplace Experience Coordinator to ...
Location
Location
United States , Glen Allen, Virginia
Salary
Salary:
25.00 - 30.00 USD / Hour
lorienglobal.com Logo
Lorien
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to be 100% onsite
  • Experience in office administration, facilities coordination or similar preferred
  • Excellent communication and interpersonal skills
  • Ability to handle confidential information with discretion
  • Excellent planning, organizational, and time management skills
  • Proficiency with Microsoft Office Suite and Google Workplace
  • Professional demeanor and enthusiasm about creating a positive work environment
  • Strong problem solving skills
  • Ability to thrive in a fast paced environment
Job Responsibility
Job Responsibility
  • Maintain a polished and inviting front office by greeting guests and employees, and directing visitors
  • Continually refine and implement front desk guidelines and systems to enhance efficiency and elevate our hospitality standards
  • Ensure the overall office appearance reflects our brand and culture, while proactively identifying opportunities to improve the workplace experience
  • Serve as the primary point of contact for employee inquiries and facilities related issues, ensuring prompt and professional resolutions
  • Coordinate the setup and breakdown of meeting rooms as necessary
  • Oversee the inventory and ordering of office supplies, and equipment including café supplies
  • Manage incoming and outgoing mail and packages
  • Organize and manage weekly catered lunches, including menu selection, scheduling, order placement, setup and cleanup
  • Develop and maintain strong relationships with vendors and building management, including engineers, cleaning staff, contractor and catering services
  • Monitor security protocols including the WEX ticketing system and visitor list to ensure the safety of our workplace
What we offer
What we offer
  • Reasonable accommodation for individuals with disabilities
  • Fulltime
Read More
Arrow Right