Guest Service Center Agent Job at Marriott Bonvoy (Frankfurt)

Call Center Agent

Join TUI within our specialist brand Intercruises as a Call Centre Agent based i...

Location

United Kingdom , Southampton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Previous experience in customer service/reservations environment
Confident communication and organizational skills
Guest-focused with a drive to deliver excellent customer service
Previous administration or finance admin experience (advantage)
Willingness to learn and work independently or as part of a global team
Excellent level of English, both written and verbal

Job Responsibility

Receive inbound calls, emails, and Webchats
Respond to queries (e.g., location of pickups, prices, times, amendments)
Check availability using databases and spreadsheets
Offer alternatives to secure sales
Process cancellations/refunds
Monitor general domestic coaching inbox
Reconciliation of payments
Daily administration tasks
Assist operations staff with calling guests

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to TUI Learning Hub
Opportunities for global projects and teams
Involvement in local charity and sustainability initiatives

Fulltime

Guest Service Agent / Business Center

Provide all guests with support at the Guest Services Center, including print jo...

Location

United States , Westlake

Salary:

17.75 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Previous guest or customer service experience required
Previous guest services/business center experience preferred
1 year of administrative experience preferred
Previous shipping/receiving experience preferred
Familiarity with basic office equipment, including printers and copy machines
Strong computer skills
Proficient in Microsoft Outlook
Microsoft Teams, OneNote, and Excel experience desirable
Must be able to be certified as a Texas Notary within 90 days of hire

Job Responsibility

Fulfill guests’ needs relative to business center needs (copying, printing, faxing, desktop computer offerings)
Operate the retail center managing inventory and ensuring retail displays look sharp
Provide general information to guests relative to meetings and meeting services
Monitor property email account and Instant Messages, representing Guest Services professionally
Send and receive guest packages via various shipping services
Maintain the business center supplies inventory
Assist with all guest requests by communicating issues to the appropriate operational department(s)
Complete reporting as required, capturing and thoroughly communicating the happenings and outstanding items from your shift

What we offer

Awesome Employee Focused Culture with many Associate Events
Closed many weekends and most holidays - 10 days of holiday pay
Up to 14 Vacation & Sick days per year
Weekly pay
Leadership and Career development programs
Free Lunch in newly remodeled Associate Cafeteria
Eligible for Medical Insurance and other awesome benefits within 30 days of employment
Employer matching 401k
Tuition Reimbursement
Free parking on-site

Fulltime

Supervisor, Reservations Contact Center

As the Supervisor of the Reservations Call Center, you will be responsible for s...

Location

United States , Sandusky

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

High school diploma/GED required
Bachelor's Degree in related field preferred
2-4 years of related work experience required
Ability to work and concentrate in a fast paced environment and effectively use Microsoft Office products
Ability to prioritize tasks and work on multiple projects at any given time
Calm demeanor with strong verbal and written communication sills
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Job Responsibility

Ensure daily supervisor checklist tasks are completed each day which include but are not limited to daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, entering third party reservations, respond to guest emails, and other duties as needed
Supervise the training of seasonal/part time reservation agents on booking 5 Cedar Point properties, World's of Fun Village, King's Dominion KOA, and Carowinds' Camp Wilderness
In addition, prepares agents to answer the park information line and PBX line for Cedar Point
Oversee observation of reservation agent phone calls and online chats for training purposes to ensure agents are using proper guest service and proper etiquette
Resolve and supervise calls from guests with concerns and complaints
Reviews guests concerns with reservation agents involved to ensure guests are receiving proper information and service
Monitor daily staffing levels making adjustments when necessary based on phone volume for the day
Supervise daily operation of call center, making adjustments to agent responsibilities and skillsets in real time
Liaison for hiring
Assist with incoming phone calls and online chats as needed

What we offer

3 weeks paid vacation, which increases with seniority
Paid sick time
Several medical coverage options to fit your needs best
401K match
FREE entry to all of our parks and water parks
Discounts on food and merchandise at all of our parks
Complimentary tickets for friends and family
Full-time employee events and gatherings

Fulltime

Front Desk Agent

Location

United States , Sausalito

Salary:

26.46 - 27.53 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

High School diploma or equivalent acceptable experience
Must be a naturally enthusiastic, centered, and organized person
Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
Ability to write, read, count, and file alphabetically and numerically with precision
Ability to stand for lengthy periods of time
Must be able to see, hear, and speak clearly and maintain proper etiquette
Must be knowledgeable of technology, and competent in understanding different systems necessary for the job

Job Responsibility

Registers guests into the hotel upon arrival following prescribed check in procedures
Performs cashiering functions for guests during their stay and at check out
Is accountable for accuracy of all cash and credit transactions performed during their shift
Checks guest out of hotel upon departure accurately following prescribed check out procedures
Maintains an alpha order file of arriving guest registration cards
Maintains an in-house/guest registration card file (the bucket) with guests correctly filed under the designated room number
Conducts a daily guest registration verification process (the bucket check)
Addresses guests by name at every opportunity
Must understand and implement the reservation process for both social and group guests and be conversant with the reservation system, as well as the entire property management system
Must know all aspects of the hotel: i.e. guest room types, sizes, locations, views, rates, other room attributes, available packages, as well as sales information like meeting room names and information

What we offer

Generous Paid Time Off program
Health Insurance Options
Company-matching 401k Retirement Option
Job training
Promotion from within
Employee discounts on dining and hotel stays
Free parking

Fulltime

Agent Call Center Hotel

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Romania , Bucharest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Agent Call Center Hotel

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Romania , Bucharest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None License or Certification

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

Training
development
recognition
a place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

Whatever Whenever Agent

Located in Soho, W London owns the stage in the epicentre of the city’s cultural...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Eligibility to work and live in the UK
Documented evidence of eligibility

Job Responsibility

Responsible for the daily operations at our Welcome Desk
Being the expert on the hotel and the city
Welcoming and helping guests throughout their stay
Following service standards and operating procedures
Creating memorable amenities for guests based on interactions
Showing guests our Whatever/Whenever service and personalising it
Being flexible to work with other departments
Communicating with team and other departments
Putting guests at the center of everything
Process all guest check-ins and check outs

What we offer

Tasty and Varied Complimentary Meals in our Green Room canteen
Service Charge paid each month
Access to the best digital and classroom based training resources and cross exposure opportunities
Opportunities to undertake an apprenticeship to support your development
28 days of holiday including public holidays
Uniform Provided with dry cleaning included
Company Pension Scheme
Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Awards and Recognition Celebrations
Access to further discounts for shopping, cinema tickets, technology and more via BenefitHub

Fulltime

Call Center Agent

A Call Center Agent will be the first point of contact for many of our guests, y...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience
Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively
Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction
English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests
Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct
Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality
Organizational Skills: Strong organizational skills to manage information efficiently
Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment
Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests
Work Experience: 2 Years

Job Responsibility

Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times
Provide guests with complete and accurate information on hotel facilities, rates, and available services
Keep accurate records of communication and update the reservation system as required
Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled
Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Guest Service Center Agent

Marriott Bonvoy

Location:
Germany , Frankfurt

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

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