Guest Service Center Agent Job at Marriott Bonvoy (Frankfurt)

Guest Service Center Agent

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Indonesia , Surabaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None (License or Certification)

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Guest Service Center Agent

Where timeless classics are woven with modern details. Where business meets plea...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Guest Service Agent / Business Center

Provide all guests with support at the Guest Services Center, including print jo...

Location

United States , Westlake

Salary:

17.75 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Previous guest or customer service experience required
Previous guest services/business center experience preferred
1 year of administrative experience preferred
Previous shipping/receiving experience preferred
Familiarity with basic office equipment, including printers and copy machines
Strong computer skills
Proficient in Microsoft Outlook
Microsoft Teams, OneNote, and Excel experience desirable
Must be able to be certified as a Texas Notary within 90 days of hire

Job Responsibility

Fulfill guests’ needs relative to business center needs (copying, printing, faxing, desktop computer offerings)
Operate the retail center managing inventory and ensuring retail displays look sharp
Provide general information to guests relative to meetings and meeting services
Monitor property email account and Instant Messages, representing Guest Services professionally
Send and receive guest packages via various shipping services
Maintain the business center supplies inventory
Assist with all guest requests by communicating issues to the appropriate operational department(s)
Complete reporting as required, capturing and thoroughly communicating the happenings and outstanding items from your shift

What we offer

Awesome Employee Focused Culture with many Associate Events
Closed many weekends and most holidays - 10 days of holiday pay
Up to 14 Vacation & Sick days per year
Weekly pay
Leadership and Career development programs
Free Lunch in newly remodeled Associate Cafeteria
Eligible for Medical Insurance and other awesome benefits within 30 days of employment
Employer matching 401k
Tuition Reimbursement
Free parking on-site

Fulltime

Agent - Guest Contact Center

W Macau - Studio City is part of an integrated resort of Studio City and situate...

Location

Macau , Macau

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Call Center Agent (Preferably Arabic Speaker)

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where time...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None
Preferably Arabic Speaker

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

What we offer

Accommodation
Flight tickets
Transportation
Meals
Exclusive training and leadership development programs
Recognition and rewards for exceptional service
Preferential Members Rates at Marriott Hotels Globally
Dining & Wellness discounts for your family and you
Medical Insurance Coverage
An HR team dedicated to your success and wellbeing

Fulltime

Call Center Agent

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where time...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards
anticipate and address guests' service needs
assist individuals with disabilities
thank guests with genuine appreciation. Speak with others using clear and professional language
answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others
support team to reach common goals

What we offer

accommodation
flight tickets
transportation
meals
Exclusive training and leadership development programs
Recognition and rewards for exceptional service
Preferential Members Rates at Marriott Hotels Globally
Dining & Wellness discounts for your family and you
Medical Insurance Coverage

Fulltime

Call Center Agent

At The Ritz-Carlton, Doha, we are currently seeking passionate individuals to jo...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

What we offer

Accommodation
Flight tickets
Transportation
Meals
Exclusive training and leadership development programs
Recognition and rewards for exceptional service
Preferential Members Rates at Marriott Hotels Globally
Dining & Wellness discounts for your family and you
Medical Insurance Coverage
An HR team dedicated to your success and wellbeing

Fulltime

Call Center Agent

A Call Center Agent will be the first point of contact for many of our guests, y...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience
Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively
Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction
English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests
Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct
Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality
Organizational Skills: Strong organizational skills to manage information efficiently
Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment
Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests
Work Experience: 2 Years

Job Responsibility

Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times
Provide guests with complete and accurate information on hotel facilities, rates, and available services
Keep accurate records of communication and update the reservation system as required
Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled
Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

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Guest Service Center Agent

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