Guest Service Center Agent

• Direct communication with guests and customers across all channels
• Interaction with guests and colleagues from all over the world
• Apply and develop your strengths
• Understand what guests need and do everything to make their stay unforgettable
• Advise guests on all matters and always have the right answer ready
• Handle guest requests professionally thanks to expertise

• Enjoy coordinating and talking on the phone
• Have an open ear for the needs of internal and external guests
• Thrive on handling complex tasks thanks to organizational talent
• Eager to develop yourself every day and learn new things
• Remain calm and composed in stressful situations
• Gained experience in a similar position and/or have completed training in hotel management
• Communicative nature
• Feel very comfortable in both German and English

Any additional language is a plus

• Personalised onboarding program
• Staff accommodation subject to availability
• Family-like and diverse team from various nations with flat hierarchies
• Wide range of internal & external training opportunities
• Individual development plans
• Excellent career prospects
• Transfer options to sister hotels
• Numerous employee events and team-building activities
• Holiday and Christmas bonuses
• Discounted parking
• Travel cost subsidies
• Appreciation rewards
• Employee referral program
• Discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Various wellbeing and (mental) health offerings
• Serve360 initiatives
• Healthy meals in staff restaurant
• Many opportunities for social engagement