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At the Four Seasons Resort and Residences Whistler we have a dedicated team for guest as they arrive to the hotel. As a Full Time, Winter Seasonal, Guest Service Attendant you’ll assist guest upon arrival at the hotel by opening car doors and welcoming them to the hotel, handle luggage and baggage and contributing to the operations of valet. The role is suitable to someone who has a dedication to serve our guests. You’ll work independently and as a team to deliver exceptional guest experiences within arrival team.
Job Responsibility
Greet guests arriving by private car, taxi, or limo by opening car doors and welcoming them to the hotel
Assist guests in descending from their vehicles and help unload their luggage
Redirect guest luggage to the respective guest rooms
Assist in valet parking cars and occasionally drive the house car around Whistler
Provide guests with directions, recommendations, and information about the town and its attractions
Load luggage into cars for departing guests
Handle all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more
Requirements
Previous experience in customer service
Strong command of the English language
Comfortable lifting and carrying 20+ pounds
Class 5 BC Driver's license REQUIRED
Clean driving record
Valid work authorization for Canada
Lifting, bending and carrying up to 40lbs
Working in the evening and being available on weekends and holidays
Previous experience in a hotel or guest service role preferred
What we offer
Hourly Wage: $22.00 - $23.30 plus gratuities. For overnight shifts, there is an overnight premium of $2.00 per hour
Affordable staff accommodation located in scenic Whistler
Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
Complimentary meal provided every shift in our staff cafeteria
Paid time off
vacation days and additional floating holidays per year
Excellent training and development programs and employee recognition events
Exclusive discount and travel programs with Four Seasons worldwide